HOUSING ADMINISTRATION ASSISTANT

Salary: £26,403 – £27,254 (depending on experience)
Location: Somerset (Hybrid working available)
Contract: Permanent, Full-time
Benefits: 25 days annual leave
We’re looking for a highly organised and customer-focused Housing Administration Assistant to join our busy Housing team. This is a fantastic opportunity to play a key role in supporting our frontline services and ensuring our residents receive a responsive and effective service.
You’ll be providing essential administrative support across housing and tenancy management, lettings, and customer engagement. From handling correspondence and updating systems to supporting community events and satisfaction surveys, your work will help us deliver high-quality services that make a real difference.

• Responding to customer enquiries via phone, email, and letter
• Supporting housing teams with admin tasks, meetings, and events
• Managing documents and updating housing systems
• Assisting with mutual exchange processes and lettings adverts
• Monitoring reports of anti-social behaviour and pest control
• Raising purchase orders and supporting health & safety compliance
• Helping with mailouts, surveys, and performance monitoring