Housing Advice and Prevention Officer at East Suffolk Council

Lowestoft, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

38220.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Negotiating Skills, Housing Advice, Homelessness Prevention, Customer Centred Approach, Housing Options Service

Industry

Government Administration

Description

* East Suffolk Council * Address: East Suffolk House, Melton, Woodbridge IP12 1RT and Riverside, Lowestoft, Suffolk NR33 0EQ * Salary: £31,537 - £38,220 per annum (Band 5/6) * Hours: 37 hours per week * Contract: Fixed term until March 2027 (maternity cover) This advert is open to current East Suffolk Council staff only. We currently have an oppurtunty to join East Suffolk Council's Housing Needs Team as a Housing Advice and Prevention Officer. The role: The post holder will provide a comprehensive housing options service to customers with varying levels of housing need to enable suitable positive outcomes in line with Part VI (Housing Register and Allocations), Part VII (Housing Advice and Homelessness) and the Homelessness Reduction Act 2017. To promote a customer centred approach and work with vulnerable customers, their advocates, family, and support networks to ensure that homelessness prevention is maximised and effective first point of contact housing advice is given. What you will need: The successful candidate will have previous experience of using inter-personal and negotiating skills to achieve positive outcomes along with experience of working in a similar role or a relevant qualification in the sector as desirable. The candidate will have previous housing experience and can demonstrate working to the required level of responsibility. The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. To find out more For an informal discussion regarding this post, please contact Callum Dorling on 01502 523132, or by emailing Callum.Dorling@eastsuffolk.gov.uk Closing date: 10.00am on 13 March 2026 Interview date: w/c 23 March 2026 How to apply Step 1 - Read the advert and the Job Description and Person Specification [https://sccrecruit.blob.core.windows.net/esc-assets/Job_descriptions/Housing_Advice_and_Prevention_Officer_JD_May_2023.doc] (docx) Step 2 - Complete the Supporting Statement template (docx) [https://sccrecruit.blob.core.windows.net/esc-assets/Templates/Supporting_Statement_Template_ESC.docx]. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). [https://www.suffolkjobsdirect.org/#en/sites/CX_6001/pages/104036] East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0 [https://www.youtube.com/watch?v=TSWedQksWt0]

Responsibilities

The post holder will provide a comprehensive housing options service to customers with varying levels of housing need to enable suitable positive outcomes in line with relevant housing legislation. This includes maximizing homelessness prevention and ensuring effective first point of contact housing advice is given while working with vulnerable customers.