JOB SUMMARY

To provide support to to the Homelessness Case Managers to provide a preventative and responsive service to those who are homeless or threatened with homelessness within the Borough.

REQUIREMENTS

• Working experience of the delivery of front line services to customers.
• Able to prioritise and manage own workload and those of others.
• You must be wiling to undergo DBS checking.
• Customer service experience within a similar role is preferred.
  Job Type: Full-time
  Pay: £13.26-£17.34 per hour

Benefits:

• Company pension
• Sick pay

Ability to commute/relocate:

• West Midlands, DY1 3JE: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service : 2 years (required)
• Homelessness Prevention Team: 1 year (preferred)

Work Location: In perso

• Receive enquiries from tenants and applicants, by telephone, giving advice or referring to HPRT or Housing Options staff as appropriate.
• Explain to tenants and applicants the basic provisions of the Lettings Policy and Practice, and their consequent housing or re-housing options, including housing association and private sector opportunities.
• Identifying appropriate cases (those homeless or threatened with potential homelessness) to be referred to HPRT Case Manager for specialist advice, making appointments and/or assisting in the use of technology.
• Maintain the Councils computerised waiting list and allocations program, and other I.T. software ensuring accuracy and promptness of input.
• Collect and present information as directed for performance indicators and government statistics.
• Respond to other enquiries regarding the Homelessness/Housing Advice Service.
• Maintain records of the use and availability of temporary accommodation, furniture storage and transport for homeless people and their belongings.
• Subject to experience and competency, assist the Case Managers in investigating homelessness claims.