Housing Advocate Supervisor - Days - CCFRC at The Road Home

Midvale, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

20.04

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervision, Trauma-Informed Care, Conflict Resolution, Team Collaboration, Customer Service, Documentation, Scheduling, Communication, Empathy, Interpersonal Skills, Training, Mentoring, Problem Solving, Organizational Skills

Industry

Non-profit Organizations

Description

Who We Are The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes! Public Service Loan Forgiveness (PSLF) qualifying agency Job Summary The Road Home seeks a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. We, at The Road Home, believe that the people we serve deserve our best every day. The Housing Advocate Supervisor will provide leadership and support to front-line shelter staff. They will provide high-quality services to individuals seeking shelter at The Road Home. This position will work as part of a cohesive team of Housing Advocate Supervisors to ensure a safe, supportive, trauma-informed environment. *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. *This is an in-person position. Location Connie Crosby Family Resource Center (CCFRC) Reports to Associate Director Position Status Full-Time Shift Day Shift (7:00am-3:30pm), Pay Grade and Starting Salary Grade 7, $20.04/hour FLSA Status Non-Exempt Essential Duties and Responsibilities Provide direct supervision, guidance and support to 24/7 front-line staff. Work with other shelter Supervisors to provide trauma-informed services to guests in shelter. Assist in maintaining a clean and safe facility for both guests and staff. Identify and communicate building and staff needs to the Director. Identify and share resources provided in the community that may best serve our guest’s needs. Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to guests. Provide staff support and management and serve as an advocate for individuals experiencing homelessness. Ensure that reporting related to safety is completed accurately. Collaborate closely with other shelter supervisors and the Director to ensure that all necessary information about guests is clearly communicated to multiple agency departments and community partners. Run daily shift change meetings with staff. Attend weekly meetings with other shelter Supervisors. Attend other meetings as needed. Manage weekly staff schedule. Ensure each shift is adequately staffed to meet shelter licensing requirements. If fewer than the minimum required number of staff are in the facility, the Supervisor should be ready to help cover a shift. Review and approve staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more. Participate in emergency drills and environmental safety activities, as required. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. *Other duties as assigned. *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. Supervisor Duties and Responsibilities Model trauma-informed leadership in all interactions with staff and guests. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. Hire, train, mentor, and support team members through hands-on guidance and resource sharing. Delegate tasks effectively while ensuring equitable distribution of workload. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness. Uphold agency policies consistently and lead by example. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. Collaborate cross-departmentally to align team goals with organizational mission. Monitor and ensure completion of all mandatory trainings, while maintaining accurate participation records. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. Advocate for staff needs while balancing operational priorities. Promoting Best Practice Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve. Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging. Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. Maintain healthy boundaries using trauma-informed approaches in all interactions. *Must pass a pre-employment background check and drug screening. Education and Experience Experience working with diverse and/or vulnerable populations is preferred. High School diploma or GED preferred. At least one year of direct supervisory experience preferred. Skills and Expectations Ability to lead meetings and facilitate team discussions Experience collaborating with external partners and internal departments Clear and professional documentation and reporting Experience with scheduling and shift coverage coordination Strong interpersonal skills and ability to work with diverse populations. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. Ability to accept supervision, direction, and feedback with openness. Be reliable, dependable, and consistent in attendance. Physical and Equipment Requirements Ability to lift and move heavy items up to 50 pounds, including guest belongings. Ability to sit, stand, and move for at least an hour at a time or more.

Responsibilities

The Housing Advocate Supervisor will provide leadership and support to front-line shelter staff, ensuring high-quality services to individuals seeking shelter. They will work as part of a cohesive team to maintain a safe, supportive, trauma-informed environment.