QUALIFICATIONS:

Good general level of secondary education including Maths and English (GCSE grade A–C or equivalent).

SKILLS & EXPERIENCE REQUIRED:

• Understanding of the Council’s Housing Allocations Scheme and the requirements of lawful allocation.
• Knowledge of current legislation relating to allocations (Part VI) and/or homelessness (Part VII) of the Housing Act 1996 (as amended).
• Working knowledge of housing-related benefits, including Housing Benefit, Universal Credit, and disability-related payments.
• Experience of managing a personal caseload effectively.
• Experience of dealing with difficult situations and customers.
• Experience of working in partnership with agencies, providers, and internal teams.

WHAT’S INVOLVED WITH THIS ROLE:

The Housing Allocations Officer will effectively manage and maintain the Council’s Housing Register in accordance with Part VI of the Housing Act 1996 (as amended) and the Housing Allocations Scheme. The postholder will ensure that social housing stock is used efficiently, void times are minimised, and allocations are made fairly and lawfully. The role requires balancing statutory duties with excellent customer service, while working in partnership with internal teams, external agencies, and registered providers.

KEY RESPONSIBILITIES:

• Provide a high-quality, customer-focused Housing Allocations service to applicants on the Housing Register.
• Identify applicants at risk of homelessness and refer to the Housing Solutions Team, offering advice and signposting where appropriate.
• Assess Housing Register applications, including medical and affordability assessments, liaising with medical advisors as required.
• Deliver excellent customer service by assessing applications promptly, responding to queries, and supporting applicants.
• Lead on downsizing applications and promote the Downsizers Scheme to help free up larger family properties.
• Build and maintain strong working relationships with Registered Providers to ensure timely and successful nominations.
• Complete and submit accurate statistical returns (e.g., CORE reporting).

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.