SO…. WHAT IS THIS ROLE EXACTLY?

This is an exciting opportunity for a front-line Housing Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Ribchester and Hoghton and supporting the rest of the region as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people.
You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.

WHAT WILL I BE RESPONSIBLE FOR DOING?

You will play a key role in our customers lives from the very first contact, and will support with

• Letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
• Effective and supportive housing management throughout the tenancy including, when needed tenancy enforcement and investigating low level anti-social behaviour through to resolution.
• Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback, whether positive or negative in line with our customer values and business priorities.

One of the great things about this role is having the opportunity to make a real difference for our customers and communities. Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers.
It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.