Housing Assistant at The Guinness Partnership

Milton Keynes, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

28914.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Input, Customer Data Information Management, Raising Repairs, System Updates, Raising Purchase Orders, Resident Enquiries, Outbound Calls, Customer Service, Working to Deadlines, Working to Targets, Methodical Work, Procedure Following, Data Recording, Communication Skills, Microsoft Office, Excel

Industry

Non-profit Organizations

Description

Following an exciting development, The Guinness Partnership is expanding our team and are recruiting for a Housing Assistant to join our team in Milton Keynes on a 12 month fixed term contract. As a Housing assistant, you will assist with the delivery of the Customer Liaison Service, by providing administrative support and resident query management across the function to achieve positive outcomes for Guinness and customers. This is the first step on our career pathway for housing professionals. Your key responsibilities include but are not limited to data input, customer data information management, raising repairs, system updates, raising purchase orders and answering routine resident enquiries and making routine outbound calls to residents. This is an agile role so whilst you will be based at our office in Euston Road, you may on occasion be required to travel within your designated patch. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: * Experience of providing excellent customer service. * Previous experience working in a fast-paced front-line role. * Experience working to deadlines and targets. * Ability to work methodically, follow agreed procedures and accurately record data and information. * Proven ability to provide accurate and clear responses to routine customer enquiries – by telephone, email, text and in writing. * Good oral and written communication skills. * Good knowledge of Microsoft Office, including Excel Essential qualifications: * Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher Desirable qualifications: * CIH Level 3 or working towards. To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you, create your application today! Interviews for this role will take place remotely week commencing 23rd March 2026 INDTGP TJTGP REEDTGP The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Responsibilities

The Housing Assistant will support the delivery of the Customer Liaison Service by providing administrative support and managing resident queries to ensure positive outcomes for the organization and its customers. Key duties involve data input, managing customer information, raising repairs, updating systems, processing purchase orders, and handling routine resident communications via various channels.