HOUSING CASE COORDINATOR (STUDENT SERVICES PROFESSIONAL IV), DEPARTMENT OF BASIC NEEDS & STUDENT SUPPORT

California State University, San Bernardino (CSUSB)
San Bernardino, California 92407 United States
Posted: Jul 31, 2025
Education and Training
Housing
Public Health

JOB SUMMARY:

Under the general supervision of the Director, the Housing Case Coordinator provides advanced administrative support to promote housing and financial security as part of CSUSB’s broader basic needs efforts. The role involves non-clinical case management, resource coordination, and partnership development to support student success and well-being.
The coordinator connects students to housing and financial resources, collaborates with campus and community partners, and supports programs like CalFresh and Basic Needs outreach. They also assist with program planning, evaluation, and budgeting in coordination with the Basic Needs & Student Support team.
This position plays a key role in supporting students experiencing housing insecurity or homelessness by addressing related trauma, guiding them through financial assistance, and linking them to mental health and campus services. The coordinator serves as the main liaison between CSUSB and community-based organizations (CBOs), ensuring seamless support and collaboration. The role requires strong analytical and interpersonal skills to resolve complex issues and may serve as a lead for other staff.

MINIMUM QUALIFICATIONS: REQUIRED EDUCATION AND EXPERIENCE

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
• Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

REQUIRED QUALIFICATIONS

• Thorough knowledge of program-specific policies, procedures, and practices (or ability to learn quickly).
• General knowledge of Student Services programs, public administration principles, and organizational, personnel, and fiscal management.
• Familiarity with advanced statistical and research methods.
• Ability to manage complex assignments with minimal guidance.
• Skilled in advising students on complex and sensitive issues, individually or in groups.
• Ability to analyze problems, reason logically, and recommend effective solutions.
• Capable of planning and implementing decisions within and across program areas.
• Competent in evaluating data, identifying impacts of alternative actions, and drawing valid conclusions.
• Strong interpersonal skills to navigate complex relationships and group dynamics.
• Able to maintain effective, cooperative working relationships, even in challenging or sensitive situations

PREFERRED QUALIFICATIONS

• Master’s degree in social work, Counseling, or Higher Education.
• Experience in higher education or working with college students.
• Familiarity with campus student services and community resources.
• Bilingual or multilingual proficiency.
• Ability to ensure services are accessible and culturally responsive to meet the needs of students from diverse backgrounds, including first-generation, low-income, and minoritized populations.
• Ability to identify and mitigate barriers for students experiencing housing instability.

• Build and maintain partnerships with housing authorities, shelters, nonprofits, and CBOs using various communication methods.
• Coordinate short-term emergency housing placements; serve as primary contact between students and Director.
• Work with Housing and Residential Life to support student placements in temporary housing and ensure policy alignment.
• Lead the Housing Support Grant process, ensuring fair distribution and adherence to funding guidelines.
• Partner with Financial Aid and Student Financial Services to ensure timely disbursement of housing grants.
• Collaborate with campus departments (e.g., counseling, advising, EOP) to deliver wraparound student support.
• Support the Director in implementing Maxient for case management, ensuring accurate documentation and efficient processes.
• Act as the main liaison with CBO partners to assist students experiencing homelessness or financial hardship.
• Provide expert guidance to faculty, staff, and administrators on basic needs resources and student support strategies.
• Develop and maintain a housing referral network to connect students with available resources.
• Conduct initial assessments to understand complex housing needs and create individualized action plans.
• Provide case management services with follow-up support, using tact and persuasiveness to address barriers.
• Independently connect students with temporary and long-term housing solutions, making informed recommendations.
• Educate students on leases, tenant rights, and housing processes while navigating sensitive situations.
• Maintain accurate case notes in compliance with FERPA and institutional policies.
• Support housing grant applications by analyzing requests, assisting students, and tracking funds and documentation.
• Assess and respond to students in distress or experiencing mental health emergencies, providing direct crisis intervention.
• Coordinate connections to community-based resources, collaborating with the CARE Case Management Specialist as needed.
• Manage and maintain program materials, including website, handbook, and marketing content, ensuring accurate and consistent messaging.
• Collaborate on campus initiatives like resource fairs and awareness campaigns to address basic needs.
• Independently create and update a student housing resource guide using creative approaches.
• Develop and lead workshops on housing topics (e.g., budgeting, rental education) for individuals and groups.
• Analyze policies and structures; propose revisions and collaborate with leadership to address student housing insecurity.
• Serve on campus-wide committees (e.g., CARE Team) as appropriate.
• Design and conduct data collection and analysis to assess the Rapid Rehousing & Housing Security program in collaboration with the Director and CBO partners.
• Develop assessment tools to evaluate the impact of Basic Needs & Student Support services for continuous improvement.
• Conduct surveys and studies to identify student trends, barriers, and challenges; prepare reports with actionable recommendations.
• Create reports and presentations for stakeholders to highlight program outcomes and effectiveness.
• Support grant writing and funding efforts for Rapid Rehousing initiatives in collaboration with the Director.
• Use database systems (e.g., Handshake, Navigate, PeopleSoft, Maxient, CalFresh dashboard) to generate reports and analyze service data.
• Work collaboratively with Basic Needs staff to update and respond to evolving student housing needs.