Housing Case Worker at Chautauqua Opportunities Inc

City of Dunkirk, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

18.44

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Customer Relations, Data Entry, Spreadsheet Skills, Budgeting, Housing Services, Eligibility Verification, Workshop Facilitation, Documentation, Regulatory Compliance, Resource Knowledge, Confidentiality, Customer Service, Diversity Awareness, Community Navigation

Industry

Non-profit Organizations

Description

Description Chautauqua Opportunities, Inc. Housing & Emergency Services Division Position Data: Title: Housing Case Worker $18.44per hour 35 hours/ week Grade: 6 Exempt: _______ Non-exempt: __X_____ Reports to: ____ Homelessness Services Manager ____ Housing Services Manager Basic Function or Position Summary: Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Security Clearance: • Access Level 4 - V,A,C Position Responsibilities and Specific Duties: • Assist customers with creating individualized housing plans. • Determine eligibility for rental subsidy and assistance programs • Support customers in housing searches • Assist with providing educational workshops on tenant/landlord roles and responsibilities. • Maintains regular contact with local landlords and other housing service providers • Assist customers with basic budgeting activities • Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements. • Maintain knowledge and complies with regulations, policies and procedures. • Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals • Verify customer contractual eligibility for services • Maintain customer contacts in accordance with assigned contractual and agency expectations • Calculate rental subsidy amounts • Maintain wait lists, as needed, within assigned services • As required by regulation or contract, perform electronic background checks and income verification of customers • Compilation and data accuracy checks for submission of reports in assigned contractual areas • Promotes agency mission. • Maintains confidentiality and complies with the code of ethics. • Maintains consistent professional customer service. • Job performance incorporates integrated service delivery model while promoting self- sufficiency. • Other duties as designated by supervisor Key Working Relationships: A. Internal: Housing & Emergency Services Staff and Managers; Navigators B. External: Department of Social Services case workers, other non-profit direct service workers. Supervisory Scope: A. Number of staff supervised: 0 Titles supervised: NA Organizational Responsibilities: • Adheres to all policies and procedures • Gathers appropriate documentation and tracks outcomes • Participates in organizational committee structures as appropriate • Participates in organizational and divisional management systems Requirements Knowledge, Skills Required: • H.S. Diploma or equivalent required. • Associate’s degree in Sciences, Business, or Human Services preferred • Minimum of one year of work experience in human, social or customer services required. • Strong interpersonal, communication and customer relations skills • Strong computer skills, including word processing, data entry and spreadsheet in a windows environment • Ability to develop and maintain & engage in positive relationships with people from various backgrounds • Bilingual preferred Physical • Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: ? Within one year, complete Financial Social Work training. ? Within six months, complete HCV Specialist certification, if applicable. ? Must be able to obtain a LexisNexis clearance. ? Reliable transportation ? Must be able to provide consistent even-tempered customer service at all times. ? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter. ? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter. ? Works compassionately with a diverse population. ? Experience navigating community programs.

Responsibilities

The Housing Case Worker supports housing programs by verifying customer eligibility for services and assisting customers with housing options. They maintain documentation and ensure compliance with contractual requirements.