Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Housing Case Worker is responsible for providing support and services that lead to permanent housing, providing a safe living space, intentional programs and meeting individual goals. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and mission of The Salvation Army.
Accountabilities:

Client Services

• Responsible to initiate service plan development and implementation as needed within the centre; with community partners to foster successful utilization of transitional housing by individuals with specific vulnerabilities that potentially could interfere with them accessing the services they need.
• Initiate and/or participate in case conferences as a forum for problem-solving and exploring alternative solutions to service provision as required; for those requiring individualized interventions ensuring follow through on any action plans and monitoring as required.
• Regularly solicit feedback from the individual-served and relevant community supports regarding the individual’s health, mental health and wellbeing including progress towards his/her goals.
• Assess individuals’ strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors.
• Introduce goal planning as a result and provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals.
• Maintain open communication with individual’s professional and natural supports regarding individual’s goals, clarifying the roles each can play towards assisting the individual to meet their goals; provide updates at case conferences as needed.
• Assist and coach individuals in the learning and management/achievement of quality of life activities such as: daily living, safety and security, healthy lifestyles, social and spirituality, community living and self-determination/ advocacy.
• Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs.
• Commitment to “no exit to homelessness”; follow up support; behaviour-based decision making; fair and transparent client right and responsibility, good neighbour relations, and persistent, compassionate, culturally sensitive engagement.
• Network and coordinate with alternative or concurrent community supports as required to meet the needs of the client.

Service Delivery Responsibilities

• Create, implement and maintain daily communication with the Director of Community and Family Services, as needed.
• Maintain knowledge of issues pertaining to individual confidentiality, shared databases (HIFIS) and consent to release personal information, and processes to ensure individual’s confidentiality is always maintained.
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Director of Community and Family Services.
• Responsible to ensure that clients have adequate supplies of needed items to maintain health and well-being, including clothing.
• Follow up on all concerns expressed for individual’s well-being and document outcomes accordingly.
• Liaise with community workers and agencies; represent the organization in a professional and engaging manner.
• Participate in regular meetings to review operational effectiveness, changes in policies and procedures, and in-service training.
• Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army.
• Enforce agency rules and expectations consistently in accordance with Policies and Procedures.

• Identify, promote resolution, and management of all emergency situations concerning individuals, staff, and property.

  Administration

• Ensure all appropriate documentation and recording is always maintained.

• Complete other required documentation (e.g. monthly time sheets, vacations requests, education requests, travel claims, expense claims) within the required time frames.
• Perform all necessary administrative duties for client documentation.

Health and Safety

• Ensure the building is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
• Report any safety hazards, maintenance problems, equipment or supply needs to the Director of Community and Family Services.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures, ensuring the use of personal protective equipment and clothing as directed by the employer, reporting workplace hazards and dangers, and ensuring work is performed in a manner as required by the employer, including diligent use the prescribed safety equipment.
• Responsible to report workplace injuries or illness.
• Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual.

Perform other related duties as required.

• Create, implement and maintain daily communication with the Director of Community and Family Services, as needed.
• Maintain knowledge of issues pertaining to individual confidentiality, shared databases (HIFIS) and consent to release personal information, and processes to ensure individual’s confidentiality is always maintained.
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Director of Community and Family Services.
• Responsible to ensure that clients have adequate supplies of needed items to maintain health and well-being, including clothing.
• Follow up on all concerns expressed for individual’s well-being and document outcomes accordingly.
• Liaise with community workers and agencies; represent the organization in a professional and engaging manner.
• Participate in regular meetings to review operational effectiveness, changes in policies and procedures, and in-service training.
• Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army.
• Enforce agency rules and expectations consistently in accordance with Policies and Procedures.
• Identify, promote resolution, and management of all emergency situations concerning individuals, staff, and property