Housing Concierge at Home Group

St. Austell, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

24638.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Calm Under Pressure, Great Communication Skills, Supporting Others, Good Judgement, Intervening Sensitively, CCTV Monitoring, Record Updating, Incident Response, Anti-Social Behaviour Management, Lone Work

Industry

Non-profit Organizations

Description

Housing Concierge Earn £12.60 per hour (£24,638 per annum, pro rata), great benefits including Health Cash Plan Permanent, Part time (31.5 hpw) St Austell, Cornwall TO START IN APRIL 2026 We can’t offer a CoS for this role Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. What you’ll do Walk around the building checking CCTV, fire doors and communal areas Greeting customers and visitors, picking up repairs or cleaning The first line of support for our customers when our wider team or their own support network isn’t around to help! Monitor and respond to incidents calmly, quickly and fairly Work with colleagues and partners to manage anti-social behaviour Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Calm under pressure with great communication skills Passion and experience in supporting others, either personally or professionally Good judgement and clear communication You recognise when things are about to go wrong and are confident intervening in a sensitive way. To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage! Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Working a 4 night on / 4 night off, rota between the hours of 10pm and 7:30am Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings Able to use technology to monitor CCTV, update records and communicate with colleagues You’ll need an Enhanced DBS check done (we pay for it) What’s in it for you? 34 days leave increasing to 39 (including bank hols and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our Housing Concierge job description,, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk South West Supported Portfolio 4

Responsibilities

The role involves ensuring customer safety and building security by monitoring CCTV, checking communal areas, and greeting visitors. The Concierge will also serve as the first line of support for customers and manage incidents calmly and fairly.