Housing Concierge at Home Group

Guildford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

1260.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Health And Safety Management, Customer Support, CCTV Monitoring, Communication Skills, Problem Solving, Teamwork, Attention To Detail, Calmness Under Pressure

Industry

Non-profit Organizations

Description

Housing Concierge (weekends only) Earn £12.60 per hour, Salary £24,638 per annum [pro rata] and great benefits including Health Cash Plan Permanent, Part time (15 hpw), Saturday and Sunday morning 7am-3pm Guildford, Surrey We can’t offer a CoS for this role Home, a place where you belong We’re looking for a new Supported Housing Concierges to join our growing team. Here at Home Group, we offer accommodation and support to our vulnerable customers with complex needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. What you’ll do You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure. The first line of support for our customers when our wider team or their own support network isn’t around to help! Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services. You'll need to be able to use technology to monitor CCTV, update records and communicate with the rest of the team. Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well! Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Calmness under pressure with great communication skills You get a kick out of supporting the most vulnerable in society. You know what’s required to look after the public and our customers too. You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour. You recognise when things are about to go wrong and are confident intervening in a sensitive way. A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Based in our hostel office, with occasional travel to our move on properties in the local area. The shifts will be every weekend, Saturday and Sunday morning (including 30 minute break). 7am-3pm (This includes bank holidays, Easter and Christmas) Although you’ll lone work a little, we do get together regularly [during the week] for training and team meetings. You’ll need an Enhanced DBS check done and we pay for that. What’s in it for you? 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk London and South East Supported Portfolio 5

Responsibilities

The Housing Concierge will manage the health and safety of the building, ensuring it is secure and pleasant for residents. They will also provide first-line support for customers and handle situations that may arise.