Housing Concierge at Home Group

Newcastle upon Tyne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

26300.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Communication Skills, Conflict Resolution, Incident Management, Customer Support, Anti-social Behaviour Management, Technology Literacy, Interpersonal Skills

Industry

Non-profit Organizations

Description

Housing Concierge Earn £13.45 ph or Salary £26,300 pa, and great benefits including Health Cash Plan Permanent, full time (37.5 hpw) Newcastle Upon Tyne We can’t offer CoS for this role Home, a place where you belong We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses What you’ll do Walk around the building checking CCTV, fire doors and communal areas Greeting and signing in customers and visitors, picking up repairs or cleaning The first line of support for our customers when our wider team or their own support network isn’t around to help! Monitor and respond to incidents calmly, quickly and fairly Work with colleagues and partners to manage anti-social behaviour Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Calm under pressure with great communication skills Passion and experience in supporting others, either personally or professionally Good judgement and clear communication You recognise when things are about to go wrong and are confident intervening in a sensitive way. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits 4 shifts in, 4 off in a rolling pattern, nights and day shifts We do get together regularly in the daytime for training and team meetings Able to use technology to monitor CCTV, update records and communicate with colleagues You’ll need an Enhanced DBS check done (we pay for it) Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk

Responsibilities

Ensure the safety and security of buildings and vulnerable customers through CCTV monitoring and regular site checks. Act as the first line of support for residents and manage anti-social behaviour in coordination with partners.