Housing Concierge at Home Group

Exeter, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

26300.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Conflict Resolution, Communication Skills, Incident Management, Customer Support, Security Monitoring, Anti-social Behaviour Management, Technology Literacy

Industry

Non-profit Organizations

Description

Housing Concierge Earn £13.45 per hour (£26,300 per year) and great benefits including Health Cash Plan Permanent, Full time (37.5 hpw) Exeter city centre based, with free on-site parking. Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night? We’re looking for a dedicated night worker who thrives on night work and won’t fall asleep on the job! Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift Walk around the building checking CCTV, fire doors and communal areas Greeting customers and visitors, picking up repairs or cleaning The first line of support for our customers when our wider team or their own support network isn’t around to help! Monitor and respond to incidents calmly, quickly and fairly Work with colleagues and partners to manage anti-social behaviour Why join us This is more than a job; it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work! You bring Calm under pressure with great communication skills Passion and experience in supporting others, either personally or professionally Good judgement and clear communication You recognise when things are about to go wrong and are confident intervening in a sensitive way. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work. Job details Travel between our buildings across Exeter when required - the services are within easy walking distance Working 12 hours per shift on a rolling rota between the hours of 7pm and 8am, with one-hour unpaid break) Although you’ll work nights, we do get together regularly for training and team meetings Able to use technology to monitor CCTV, update records and communicate with colleagues You’ll need an Enhanced DBS check done (we pay for it) What’s in it for you? 34 days leave increasing to 39 (including bank hols and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. For reasonable adjustments email recruitment@homegroup.org.uk

Responsibilities

Ensure the safety and security of customers and buildings through CCTV monitoring and regular site inspections. Provide first-line support to vulnerable customers and manage anti-social behaviour in coordination with partners.