Housing Concierge at Home Group

Hartlepool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

26300.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV monitoring, Communication skills, Conflict resolution, Incident response, Security awareness, Customer support, Record keeping, Teamwork, Problem solving, Attention to detail

Industry

Non-profit Organizations

Description

Housing Concierge Earn £13.45 ph or Salary £26,300 pa, and great benefits including Health Cash Plan Permanent, Full time (37.5 hpw), working 4 shifts on/4 shifts off Hartlepool We can’t offer a CoS for this role Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. What you’ll do Walk around the building checking CCTV, fire doors and communal areas Greeting customers and visitors, picking up repairs or cleaning The first line of support for our customers when our wider team or their own support network isn’t around to help! Monitor and respond to incidents calmly, quickly and fairly Work with colleagues and partners to manage anti-social behaviour Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have Calm under pressure with great communication skills Passion and experience in supporting others, either personally or professionally Good judgement and clear communication You recognise when things are about to go wrong and are confident intervening in a sensitive way. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Working a rolling rota of 4 shifts on/4 shifts off, between the hours of 21.45 pm and 08.15 am Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings Able to use technology to monitor CCTV, update records and communicate with colleagues You’ll need an Enhanced DBS check done (we pay for it) What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our Housing Concierge job description , find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk

Responsibilities

The Housing Concierge is responsible for maintaining building security through CCTV monitoring and regular patrols while providing first-line support to vulnerable customers. They also manage incidents, handle repairs, and ensure communal areas remain clean and safe.