Housing Concierge at Home Group

Whickham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

26300.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV monitoring, Communication, Conflict resolution, Customer support, Incident response, Building security, Record keeping, Interpersonal skills, Problem solving, Safety awareness

Industry

Non-profit Organizations

Description

Housing Concierge Earn £13.45 per hour (Salary £26,300 pa) plus great benefits including Health Cash Plan Permanent, Full time (37.5 hpw), working pattern 4 on 4 off 12 hour shifts. Gateshead We can’t offer CoS for this role Home, a place where you belong Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. What you'll do Walk around the building checking CCTV, fire doors and communal areas Greeting customers and visitors, picking up repairs or just giving a helping hand. The first line of support for our customers when our wider team or their own support network aren’t around to help! Monitor and respond to incidents calmly, quickly and fairly Work with colleagues and partners to manage anti-social behaviour Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work! You have Calm under pressure with great communication skills Passion and experience in supporting others, either personally or professionally Good judgement and clear communication You recognise when things are about to go wrong and are confident intervening in a sensitive way. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work. The practical bits Working 4 on 4 off (rolling) rota between the hours of 08:00 am and 20:00 pm We do get together regularly for training and team meetings Able to use technology to monitor CCTV, update records and communicate with colleagues You’ll need an Enhanced DBS check done (we pay for it) What’s in it for you? 34 days leave increasing to 39 (including bank hols and a “me day”) Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. For reasonable adjustments email recruitment@homegroup.org.uk

Responsibilities

The Housing Concierge is responsible for maintaining building security, monitoring CCTV, and ensuring communal areas are safe and well-maintained. They act as the first point of contact for customers, providing support and managing incidents or anti-social behavior.