HOUSING COORDINATOR II at Inland Southern California 211

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

33.12

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Homeless Outreach, Direct Services, Trauma-Informed Care, Housing First Model, Communication Skills, Case Management, Client Advocacy, Data Integrity, Community Engagement, Problem Solving, Relationship Building, Team Collaboration, Microsoft Office, Bilingual, Peer Support, Housing Programs Knowledge

Industry

Non-profit Organization Management

Description

Description Type: Full-time, Non-exempt Employer of Record: Inland SoCal 211+ Department: Housing Location: Hybrid – Riverside, CA Reports To: Housing Program Manager Grant Funded: Yes Transfer Eligible: No Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Requires 2-3 days per week in the field for outreach. Some evenings and weekends. Pay Range: $26.50 - $33.12 per hour, payable bi-weekly Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b retirement plan; sick leave; accrued vacation; and a 32-hour workweek. WHO WE ARE In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. We champion community resiliency, financial security, and health under the values of excellence, empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and those we serve, we're working towards a future where every person in our communities can achieve what they envision for their lives. To learn more about our workplace culture, visit www.inlandsocaluw.org/careers. WHO YOU ARE Mission-Focused: Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization. Relationship-Oriented: You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input. Collaborator: You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win-win solutions while maintaining core values. Results-Driven: You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service. Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency. JOB PURPOSE Founded in 2020, our Housing program provides trusted services responsive to community needs. We have prevented homelessness for over 27,000 households. Our current services focus on rapid rehousing and homelessness prevention for people with justice-involved experiences in Riverside and San Bernardino counties. The Housing Coordinator II position supports compassionate, responsive services for individuals experiencing homelessness or housing crisis, ensuring dignity and respect while supporting their housing journeys. The position conducts in-field outreach 2-3 days per week, conducts intake and assessment, assists with housing identification and placement, and supports the client through service advocacy, case management, and maintaining administrative records. In addition, the Housing Coordinator II position includes managing an assigned caseload, completing eligibility determinations, applying advanced housing knowledge, coordinating with landlords and other partners, identifying and addressing service gaps or process challenges, and supporting program reporting. A successful candidate has experience providing direct services and a demonstrated ability to compassionately and tactfully communicate and engage with the service population, providers, and stakeholders. ESSENTIAL DUTIES Expanded Housing Coordinator II Duties: • Manage an assigned caseload independently, exercising sound judgment, escalating issues to leadership, and managing clients with more complex barriers. • Complete eligibility determinations, intakes, and documentation with minimal supervision and increased accuracy. • Apply advanced knowledge of housing programs, policies, and community resources to resolve non-routine client and housing issues. • Proactively coordinate with landlords, service providers, and partners to support placements and prevent housing loss. • Identify and address service gaps or process challenges in daily work and communicate recommendations to supervisors. • Support program data integrity by ensuring timely, complete, and accurate case records and required reporting. Continue to Perform Housing Coordinator I Duties: • Provide compassionate and responsive customer service to individuals experiencing homelessness or housing crisis, ensuring dignity and respect throughout all interactions. • Conduct in-field outreach 2-3 days per week at community sites, partner organizations, and client locations. Frequency and schedule may vary depending on business needs. • Conduct eligibility assessments using prescreening tools such as VI-SPDAT to determine appropriate housing program placement. • Process client intake by verifying documentation and determining program eligibility in accordance with established guidelines. • Assist clients in locating suitable housing units, coordinate with property owners, and support clients through the lease signing process. • Perform outreach activities and advocate on behalf of clients to connect them with housing opportunities and supportive services. • Deliver ongoing case management and follow-up services to promote housing stability and long-term success for clients. • Maintain accurate and up-to-date records of housing unit availability, client placements, rent assistance, and other key data to support program tracking and reporting. • Cultivate and strengthen relationships with external partners such as landlords, property managers, motel operators, and housing providers to expand housing options and enhance community relationships. • Stay informed on housing programs and services through training, workshops, and selfdirected learning to meet performance standards and provide knowledgeable support. • Participate in and support facilitation of team meetings, case conferences, and community events, and report regularly to stakeholders to ensure program transparency and continuous improvement. Community work is ever-changing because the needs of the community are our foremost mission. This list represents the typical responsibilities of the role, but other duties may be assigned. You will be expected to perform other tasks as required by your role and the organization's operational needs. Requirements QUALIFICATIONS • Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: o Bachelor's degree with 2 years of relevant experience conducting homeless outreach and direct services; OR o High School Diploma, GED, or High School Equivalency with 4 years of experience in a relevant field with demonstrated leadership and progressive responsibility. • Experience working in homeless outreach or providing direct services to people experiencing homelessness, including principles of Trauma-Informed Care and the Housing First model. • Excellent verbal and written communication skills with the ability to listen and respond with sensitivity, tact, and courtesy to other people’s feelings, needs, and points of view, and when expressing options or ideas. • Demonstrated understanding of and ability to compassionately engage with participants who have justice-involved backgrounds, mental health challenges, physical disabilities, and/or substance use disorders. • Ability and willingness to work as part of a team and thrive when working independently. • Strong computer skills, including proficiency in Microsoft Office and ability to learn and work with a variety of other software programs such as iCarol, inContact, and HMIS. • Preferred qualifications: o English/Spanish bilingual o Ability to provide peer-to-peer support from a position of lived experiences relevant to the population to be served o Experience with/knowledge of the local Homeless Management Information System (HMIS) • Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants. • Physical Requirements and Work Environment: o In-Field Outreach involves working with individuals experiencing homelessness who may be on the streets, in shelters, or in other places not meant for human habitation. There may be integral challenges such as exposure to various types of infestations and unhygienic situations due to homelessness or the mental health of the population served. While ISC211+ makes every reasonable effort to protect all employees from unpleasant situations, the company is not responsible for resolving the effects of some of the work exposures since they are inherent in the environment. Personal protective equipment will be provided as required. The position requires frequent sitting, walking, standing, crouching, kneeling, stooping, and lifting and carrying objects up to 25 pounds, and the ability to drive for various periods of time. o Administrative work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals with disabilities will be provided, as required by applicable law. • Driving: A driver’s license, reliable transportation, and the minimum personal liability insurance as required by California law and the company's insurance carriers are required. A driving record acceptable to the company’s insurance carrier is also required. This position involves driving a company vehicle and/or personal vehicle to various locations, attending meetings and events, regular off-site or field work, transportation of equipment or materials, and/or time-sensitive responsibilities. Mileage in personal vehicles is reimbursed at IRS standard rate. • Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work. While some remote work may be possible; many duties must be performed in-person and/or on-site. • Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role. • Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply. These are basic qualifications to meet the requirements of the position. However, we encourage individuals to apply if they believe they have the necessary skills, knowledge, and experience to perform the job duties, even if their qualifications do not match 100%. We encourage applicants to think broadly about their background and skill set to thrive in the role. GRANT FUNDED POSITION This position is grant funded and carries the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. 32-HOUR WORKWEEK We revised the standard workweek for all full-time employees to 32 hours. Continuation is contingent on successfully meeting our goals. This position's schedule and, if it’s hourly, the pay rate, may revert to a 40-hour workweek on a company-wide or department basis. HIRING POLICIES Inclusion: People who are justice involved, people of color, people who identify as LGBTQIA2S+, and people with disabilities are highly encouraged to apply for vacant positions at all levels. Equal Employment Opportunity: Employment opportunities at ISC211+ are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age (40 or over), military status, veteran status, disability, genetic information, ancestry, medical condition, reproductive health decision making, marital status, victim of violence status, gender identity, gender expression, sexual orientation, or any other characteristic protected by applicable law. Fair Chance Act: ISC211+ will consider qualified applicants with a justice-impacted history under the California Fair Chance Act. You do not need to disclose your criminal history or undergo a background check until a conditional job offer is made. If a conviction directly related to the job is found, you will have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy. Pre-Employment Screening: All offers of employment are contingent upon satisfactory background screening and drug test results. As the recipient of federal funds, this company participates in E-Verify

Responsibilities

The Housing Coordinator II position supports services for individuals experiencing homelessness, conducting outreach, intake, assessment, and case management. The role also involves managing a caseload and coordinating with landlords and service providers.