ABOUT SAGE HOMES

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

ABOUT THE ROLE:

We’re looking for a Housing Coordinator to join Sage Homes and support the delivery of high-quality, customer-focused housing services. In this varied role, you’ll handle enquiries, maintain accurate records, support building safety, and provide essential admin support across our Housing Operations teams. It’s a great opportunity to develop your skills, work collaboratively, and make a real impact in a fast-paced environment.

THIS ROLE IS BASED AT OUR NORTHAMPTON OFFICE 3 DAYS PER WEEK AND IF REQUIRED 2 DAYS FROM HOME.

• Act as the first point of contact for housing operations enquiries, managing triage and responding or redirecting queries appropriately.
• Maintain accurate records in Sage’s CRM, support general admin tasks, and ensure efficient case and document management.
• Track KPIs and case data, generate reports, and support the Head of Housing Operations in identifying performance improvements.
• Assist with tenancy reviews, mutual exchanges, and customer communications, ensuring records are updated and accessible formats are used.
• Lead on admin tasks such as repairs, inspections, and contractor coordination to maintain safe and well-managed housing blocks.
• Contribute to team development, onboarding, audits, and service enhancements through collaboration and continuous improvement initiatives.