Housing Counseling Manager at Community Progress Council Inc

York, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

70000.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervision, Program Management, Budget Management, Compliance, Quality Assurance, Reporting, Data Entry, Community Engagement, Communication, Relationship Building, Inclusion, Problem-Solving, Time Management

Industry

Civic and Social Organizations

Description

Description The Housing Counseling Manager provides strategic direction and hands-on leadership for Community Progress Council’s Housing Counseling and Education team. In this role, the Manager oversees a team of skilled counselors, ensuring high-quality, multilingual, client-centered services that support renters, homebuyers, and homeowners in achieving housing stability. This position is responsible for maintaining full compliance with HUD, PHFA, and all other funder requirements; managing program budgets, reports, and narratives; and driving operational excellence across all service areas. The Manager also cultivates strong community partnerships to expand resources, enhance service delivery, and advance CPC’s mission of empowering individuals and families through sustainable housing solutions. Essential Duties and Responsibilities: Mission Alignment: Demonstrate strong commitment to CPC’s vision, mission, and values. Leadership & Supervision: Hire, train, coach, schedule, and evaluate housing counseling staff; support performance and foster a positive, inclusive team culture. Program & Budget Management: Develop and maintain program procedures and workflows; monitor budgets, approve purchases, and prepare narrative reports for funders. Compliance & Quality Assurance: Ensure adherence to HUD, PHFA, and all regulatory requirements; review services for quality and protect confidentiality of all client and agency information. Service Oversight: Lead rental, pre-purchase, post-purchase, foreclosure/default, credit, and financial literacy counseling; support culturally responsive practices and approve PHFA/HUD billing and compliance submissions. Reporting & Data: Provide timely monthly and quarterly reports; ensure accurate documentation and data entry in compliance with HUD/PHFA standards. Community Engagement: Build and maintain relationships with community partners, lenders, realtors, landlords, and government agencies; represent CPC at meetings, presentations, and events. Strategic Collaboration: Participate in agency planning efforts and coordinate with other CPC programs to strengthen client-centered service delivery. Operations & Improvement: Maintain program facilities and resources; support ongoing improvement initiatives and special projects to enhance program performance. Key Competencies: Communication: Demonstrates strong listening and speaking skills to ensure clarity and understanding. Relationship Building: Establishes trust and rapport, fostering positive connections with colleagues, families, and participants Inclusion: Collaborates effectively with individuals from diverse backgrounds and perspectives, promoting equity and respect. Community Focus: Shows a genuine commitment to serving others and meeting the needs of CPC participants. Influence: Prioritizes understanding others’ viewpoints and maintains composure in challenging circumstances. Quality Results: Consistently strives to exceed goals and deliver meaningful, high-value experiences for learners. Requirements Education and Qualifications: Education & Experience: Bachelor’s degree in Social Work, Counseling, Housing Planning, Public Administration, or a related field required; minimum two (2) years of relevant experience preferred, including supervisory experience. Certifications: HUD Housing Counselor Certification required within six (6) months; national homeownership and foreclosure certifications within eighteen (18) months, with ongoing continuing education. Skills & Competencies: Bilingual/bicultural skills preferred. Strong communication, time management, problem-solving abilities, and knowledge of Fair Housing, lending practices, mortgage/servicing processes, and landlord-tenant issues. Technical Skills: Proficiency in Microsoft Office and program databases; ability to analyze data and prepare accurate reports. Work Requirements: Valid PA driver’s license, reliable transportation, consistent attendance, and responsiveness via phone/email. Schedule Flexibility: Ability to work evenings and weekends as needed; may be required to begin the workday at various CPC sites. Why Join Us? At Community Progress Council, Inc., we are committed to fostering a supportive and inclusive environment where every team member can thrive. Join us in making a positive impact on the lives of individuals and families in our community. Our benefits include, but are not limited to medical, paid dental, and paid vision coverage the 1st of the month after the date of hire, 401(k) retirement plan with 3% match, generous paid time off, 10 company-paid holidays plus 2 floating holidays, and tuition reimbursement for staff. EOE

Responsibilities

The Housing Counseling Manager provides strategic direction and hands-on leadership for the Housing Counseling and Education team, overseeing skilled counselors to ensure high-quality, client-centered services for renters, homebuyers, and homeowners. This role is responsible for maintaining full compliance with HUD/PHFA requirements, managing program budgets and reports, and cultivating community partnerships to advance the agency's mission.