Contract Type: Permanent
Hours: 37.5 hrs per week (Monday-Friday)
Closing Date: Tuesday 26 August 2025 (please apply early – we may close applications sooner if interest is high).

IF YOU’RE PASSIONATE ABOUT DELIVERING EXCELLENT CUSTOMER SERVICE AND MAKING A REAL DIFFERENCE IN PEOPLE’S LIVES, YOU BELONG AT BROMFORD.

We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.

Key Responsibilities

• Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
• Customer Support: Offer guidance on income collection, benefits, and income maximisation.
• Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
• Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.

What We’re Looking For

• Housing Sector Experience: A background in income-related roles within housing is essential.
• Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
• Target-Oriented: Motivated by achieving results and performance objectives.
• Independent and Resourceful: Able to work autonomously and solve problems effectively.

INTERVIEWS WILL TAKE PLACE AT EITHER OUR WOLVERHAMPTON OR LICHFIELD OFFICE.

For more information, please refer to the full job description attached to this advert.

• Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
• Customer Support: Offer guidance on income collection, benefits, and income maximisation.
• Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
• Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes