Job description
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
The post holder will be required to cover office duty up to 5 days a week where required however there is the flexibility for hybrid working when possible.

ABOUT YOU

We’re looking for a motivated and experienced professional with a strong background in housing income recovery management or a related field. You’ll bring proven leadership and team management skills, along with excellent communication and stakeholder engagement abilities. A proactive approach to problem-solving and service improvement is essential, as is a solid understanding of housing legislation and welfare reform.

SPECIFIC WORKING REQUIREMENTS

• Able to attend relevant meetings/events outside of formal working hours when necessary
• A good understanding of current housing issues, regulations and legislation
• Able to undertake site visits and access of all parts of a building
• Must hold a valid driving licence
• Willingness to undertake relevant training and development
• Have an understanding and appreciation of the Reading diverse population
  You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
  Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
  Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading
  Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively
  Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential
  Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity

ABOUT THE ROLE

We are seeking a dynamic and experienced Housing Income Recovery Team Leader to lead our Income Recovery service. You will have a proven track record in managing a team and delivering results. You will be responsible for managing the delivery of effective and efficient income collection and recovery for:

• Secure and non-secure council tenants
• Rent Guarantee Scheme tenants
• Homes for Reading tenants
• Service charges, former tenant arrears, and rechargeable repairs

KEY RESPONSIBILITIES

• Lead and motivate a team to deliver high-quality income recovery services.
• Work collaboratively with internal teams and external stakeholders
• Ensure service delivery aligns with legislation, government directives, and RBC policies.
• Provide a cohesive and inclusive service that meets the diverse needs of our customers.
• Deputise for the Housing Income Recovery Manager and support other Team Leaders during absences.
• Monitor performance, set targets, and drive continuous improvement.