• Minimum 3+ years of experience in Loan Management, Mortgage Lending, Housing Finance, or Consumer Banking domains.• Proven experience delivering medium to large-scale IT transformation projects.• Strong experience working in Agile, Waterfall, and Hybrid project methodologies.• Proficiency in business analysis tools and software (e.g., Microsoft Visio, JIRA, Confluence).• Knowledge of banking processes and regulations is a plus.• CBAP - Certification in Business Analysis is mandatory.

1. Key Deliverables• Business Requirement Documents (BRD)• Functional Specification Documents (FSD)• User Stories & Acceptance Criteria• Process Flow Diagrams• Gap Analysis Reports• UAT Test Scenarios & Results• Solution Impact Assessments• Business Verification Testing (BVT) DocumentationKEY ACCOUNTABILITIES:

Key Responsibilities:1. Business Analysis & Requirements Management• Elicit, analyse, validate, and document business requirements from stakeholders across business and IT functions.• Conduct workshops, interviews, and requirement gathering sessions with business users, SMEs, and external stakeholders.• Translate business requirements into detailed functional specifications, process flows, use cases, user stories, and business rules.• Create and maintain Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), gap analyses, and solution requirement documents.• Evaluate current business processes and identify opportunities for optimization and automation.2. Housing Loan & Banking Operations• Analyse and support end-to-end National Housing Loan processes, including:• Loan Origination• Application Processing• Eligibility Assessment• Loan Approval• Loan Disbursement• Loan Servicing• Collections & Recovery• Customer Communications• Understand lending products, credit processes, collateral management, customer onboarding, and compliance requirements.• Support initiatives related to housing loan products, government housing programs, and financing schemes.3. Solution Design & Delivery• Collaborate with Solution Architects, Developers, QA Teams, and Vendors to design effective business solutions.• Review solution designs and ensure business requirements are accurately translated into technical solutions.• Analyse system impacts, dependencies, integrations, and process changes.• Participate in project planning, effort estimation, and risk identification activities.4. Stakeholder Management• Act as the primary liaison between business units and technology teams.• Facilitate discussions and obtain approvals from business stakeholders.• Manage expectations and communicate project progress, issues, risks, and dependencies.• Build strong relationships with internal departments, external vendors, and regulatory stakeholders.5. Testing & Quality Assurance• Define test scenarios, test cases, and acceptance criteria.• Support SIT, UAT, BVT, and production validation activities.• Coordinate defect management and resolution with project teams.• Ensure delivered solutions meet business expectations and quality standards.6. Project Governance & Documentation• Maintain complete project documentation throughout the project lifecycle.• Support change request management and impact assessments.• Prepare executive-level reports, project presentations, and status updates.• Ensure compliance with FAB governance, security, audit, and regulatory standards.Required Skills & CompetenciesFunctional Skills• Banking and Financial Services domain knowledge.• Housing Loan / Mortgage Lending expertise.• Loan Disbursement and Collections process knowledge.• Requirements Management and Documentation.• Process Mapping and Business Process Re-engineering.• Functional Solution Design.• User Story and Use Case Development.• UAT Planning and Execution.• Regulatory and Compliance Awareness.Technical Skills• Strong knowledge of:o Core Banking Systemso Loan Management Systemso CRM Platformso Workflow Management Systemso Business Process Automation Toolso API & System Integrations• Experience with SQL and data analysis.• Familiarity with Jira, Confluence, Azure DevOps, Visio, and Microsoft Office Suite.Soft Skills• Excellent communication and stakeholder management skills.• Strong analytical and problem-solving abilities.• Ability to manage multiple priorities in a fast-paced environment.• Strong presentation and facilitation skills.• Ability to challenge requirements constructively and drive consensus among stakeholders.________________________________________