Housing Management Coordinator at Home Group

Exeter, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

27500.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing Management, Tenancy Support, Rent Collection, Caseload Management, Health and Safety Compliance, Housing Benefit Claims, Conflict Resolution, Collaborative Working, Technology Proficiency, Void Management

Industry

Non-profit Organizations

Description

Housing Management Coordinator Pay £14.06 per hour (£27,500 per annum) and great benefits including Health Cash Plan Permanent, full time (37.5hpw) Based in Exeter city centre Home, a place where you belong This is a great opportunity to join our team. As our Housing Management Co-ordinator, you’ll focus on tenancy support for our customers, ensuring they understand their licence/tenancy agreements, and make sure their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you’ll do Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies. Help our customers with housing benefit claims, making sure that these are received on their rent account. Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court. Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales. Ensuring we are health and safety compliant and that maintenance standards are met. Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work! You have Experience in managing a housing caseload and handle landlord and housing management duties Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. Able to take on a lead role within the team, offering guidance and support to your colleagues The ability to work on your own initiative, positively influencing people from all different backgrounds. Confident working collaboratively with colleagues in other parts of the business as well as with external partners The practical bits Working 5 days out of 7, (including some weekends) on a rolling rota. Shift time 10am to 6pm Based at our service in Exeter you’ll also spend time some working with the customers at our move-on properties, also in the city centre Must be able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, You’ll need an Enhanced DBS check done and we pay for that. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! What’s in it for you? 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy) 800+ discounts on shops, holidays, days out, tech and more Instant pay access with Stream Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Top 20 in the UK for Wellbeing Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.

Responsibilities

The coordinator provides tenancy support to ensure homes are safe, well-maintained, and that customers understand their agreements. They manage rent accounts, handle housing benefit claims, and oversee the turnaround of vacant properties.