HOUSING MANAGEMENT OFFICER - 6 MONTH FTC (WITH A POSSIBILITY OF EXTENSION)

Location: East Lancashire covering dispersed housing
Full-time: 37.5 hours per week
Salary: £25,901 – £29,142 (Spinal Point 21–25)
Closing Date: 29th September 5pm
Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.
Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.

ARE YOU PASSIONATE ABOUT SUPPORTING YOUNG PEOPLE TO MAINTAIN THEIR TENANCIES AND LIVE INDEPENDENTLY?

Stepping Stone Projects is looking for a proactive and compassionate Housing Management Officer to join our team and deliver high-quality housing management services across our supported accommodation schemes and dispersed properties, supporting young people aged 16-25 who are at risk of homelessness.

WHAT WE’RE LOOKING FOR

We’re seeking someone who is:

• Experienced in housing management, supported housing, or housing advice.
• Knowledgeable about welfare rights, housing benefit, and safeguarding.
• Skilled in managing caseloads, lone working, and liaising with external agencies.
• Confident, adaptable, and committed to delivering positive outcomes.
• A Level 3 QCF qualification (or willingness to work towards one) in housing, social care, or a related field is advantageous.
• A full driving licence and access to a vehicle is required for managing dispersed properties.

As a Housing Management Officer, you’ll play a key role in helping our customers sustain their tenancies and live safely and independently. You’ll be responsible for:

• Delivering intensive housing management tailored to individual support plans.
• Managing rent accounts and minimising arrears and void losses.
• Conducting tenancy sign-ups, property inspections, and health & safety checks.
• Liaising with contractors and external agencies to ensure repairs and services are delivered effectively.
• Promoting community safety and responding to anti-social behaviour.
• Maintaining accurate records.