Housing Manager at Home Group

Harrow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

38000.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing Management, Housing Law, Customer Service, Anti-Social Behaviour Management, Proactive Engagement, Organizational Skills, Resilience, Team Collaboration, Stakeholder Management, Community Engagement

Industry

Non-profit Organizations

Description

Housing Manager Salary circa £32,000 - £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Permanent, Full time (37.5 hpw) Hybrid working covering a patch located in Barnett, London and Office location Harrow. We can’t offer a CoS for this role Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London. As our Housing Manager you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. What you’ll do Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods. Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. Managing our voids process including liaising with local authorities. Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too! Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude Passionate about delivering excellent customer service and have a genuine desire to help your customers. This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through. Confident working with external partners and stakeholders such as local authorities, MP’s etc Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits This is a hybrid role and in an average week, you’ll spend time working from our community patches, Home or our Office in Harrow. Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office. There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! You’ll need a Standard DBS check done and we pay for that. What’s in it for you? 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk London and South East Supported Portfolio 2

Responsibilities

As a Housing Manager, you will provide face-to-face customer support to communities, manage anti-social behaviours, and oversee the voids process. You will also conduct estate inspections and ensure safety and compliance checks are carried out.