Housing Navigator-I at MEDZED GROUP

Old Fig Garden, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

26.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Skill Development, Foundational Assessments, Housing Navigation, Service Planning, Resource Connection, Crisis Support, Advocacy, Strengths-Based Approach, Trauma-Informed Care, Housing First Principles, Direct Member Care, Home Visits, Documentation, Motivational Interviewing, Case Management, Outreach

Industry

Hospitals and Health Care

Description

POSITION TITLE: HOUSING NAVIGATOR I Department: Operations Reports To: Housing Territory Manager Location: Hybrid/Remote Employment Type: Full-time Travel requirement: This is a field-based position and requires substantial travel to meet with members where they live. ABOUT MEDZED MedZed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable with telephonic outreach, disconnected from primary care, and using hospital-based services as their primary point of care. We combine innovative technologies with field-based outreach to find and engage these members. We then apply a model of care designed to re-connect them to primary care, address the Health-Related Social Needs (HRSNs) that contribute to their disengagement and present barriers to care, and provide them with the means and knowledge to take more control over their healthcare. Our interventions yield reduced Emergency Department and Inpatient utilization costs for our health plan partners and improved quality of life for their members. PRIMARY FOCUS: Entry-level Housing Navigator is focused on skill development, foundational assessments, primarily field-based housing navigation and housing tenancy under supervision. POSITION OVERVIEW HOUSING NAVIGATOR I (HN I) IS AN ENTRY LEVEL HOUSING POSITION THAT HELPS PEOPLE FIND AND KEEP HOUSING BY ASSESSING NEEDS, CREATING SERVICE PLANS, CONNECTING MEMBERS TO RESOURCES (LIKE MENTAL HEALTH, JOBS, BENEFITS), PROVIDING CRISIS SUPPORT, AND ADVOCATING WITH LANDLORDS. HOUSING NAVIGATOR ALSO FOCUSES ON STRENGTHS-BASED, TRAUMA-INFORMED, "HOUSING FIRST" PRINCIPLES TO BUILD STABILITY AND SELF-SUFFICIENCY THROUGH DIRECT MEMBER CARE, HOME VISITS, AND DETAILED DOCUMENTATION IN CRM. KEY RESPONSIBILITIES * Manage an HN caseload up to 45+ with substantial support. * Conduct intake, develop individualized service/housing plans, provide emotional support, and use methods like motivational interviewing * Assist with housing searches, advocate with landlords, perform home visits/inspections, and help with move-ins/transitions * Accompany members to housing appointments * Calls, field visits, and door knock to provide care and enroll new members. * Build and maintain a member panel through consistent outreach. * Coordinate referrals to health plans, providers, and community-based resources. * Staff tables and other community partnership opportunities as requested. * Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary. * Participate in interdisciplinary case conferences and team huddles * Escalate complex or high-risk member needs. * Maintain compliance with CalAIM, DHCS, and health plan requirements. * Meet outreach, engagement, and documentation timeliness standards. * Attend required training and professional development. * Support audit readiness and data tracking activities. QUALIFICATIONS * High School Diploma or equivalent required * 0–1 years’ experience in in housing services, case management, homelessness services, or social services preferred. * Knowledge of community resources * Ability to work in field-based settings and travel locally. * Empathetic, curious, and relentless nature * Commitment to do outreach via phone and door knocks to enroll new members. * Basic computer proficiency * Effective communication and time-management skills * Bilingual preferred based on community need Internal Promotion Criteria (HN I → HN II): * Serve as a HN I for a minimum of 12 months. * Maintain engagement, outreach, panel size, and quality metrics for at least six consecutive months. * Be in good standing with no active corrective action.

Responsibilities

The Housing Navigator I is responsible for skill development and foundational assessments, focusing primarily on field-based housing navigation and tenancy under supervision. Key duties include managing a caseload, developing service plans, connecting members to necessary resources, providing crisis support, and advocating with landlords.