Housing Navigator [transitional housing, case management, advocacy, trauma- at Catholic Charities of Central Colorado, Inc.

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

24.2

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Client Advocacy, Trauma-Informed Care, Relationship Building, Problem Solving, Documentation, Coordination, Data Entry, Record-Keeping, Communication, Interpersonal Skills, Cultural Competency, Attention To Detail, Computer Proficiency, Conflict Resolution, Mediation

Industry

Human Resources Services

Description

Description Catholic Charities of Central Colorado is hiring a full-time Housing Navigator to play a key role in our newly launched, 24-unit Hunt Family Housing Transitional Housing Program. This is an exciting opportunity to help shape and strengthen a growing program serving families experiencing housing instability. In this role, you will provide short-term case management, client advocacy, and transitional housing support, including intake, assessments, documentation, and coordination with community resources. You will support families as they secure stable housing, build essential life skills, and connect to community resources — while ensuring the program operates smoothly and in alignment with grant requirements. This position is ideal for a flexible, highly organized, and solutions-oriented professional who thrives in a dynamic environment and confidently manage multiple priorities. We are seeking a compassionate, trauma-informed team member with strong relationship-building skills and a deep commitment to serving vulnerable and diverse families. Position Details Full-time, 40 hours/week, Monday–Friday, in person Non-exempt | Salary: $20.60–$24.20/hour Why Join Us? Purpose-driven work supporting families Team collaboration and program support 17 paid holidays + 15 days DTO, birthday off, monthly Spiritual Enrichment Medical, dental, vision, pension (6% employer contribution) + 403(b) Public Service Loan Forgiveness (PSLF) eligible If you are motivated to make a real difference in families’ lives, we encourage you to apply. ---------------------------- Requirements Minimum requirements to be eligible for the role. Education An Associates degree in Social Work, Human Services, Psychology or related field and two to four years of full-time experience working with direct client/family interaction. Or a Bachelor’s degree in Human Services, Social Work, Psychology or related field and one-year full-time experience working with direct client/family interaction. Experience Experience working with families experiencing homelessness, transitional housing, or vulnerable populations. Previous case management experience a plus. Knowledge & Skills Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships. Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues. Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community. Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable). Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management. Ability to follow directions and interpret policies and procedures to ensure compliance. Exceptional attention to detail, particularly in data entry, documentation, and record-keeping. Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail. Knowledge of Human Services agencies in the area. Bilingual in English/Spanish is a plus. Other Requirements Valid driver’s license and reliable transportation. Must be able to regularly climb stairs, as the job requires. Ability and willingness to work within the established structure and guidelines of Catholic Charities. High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively. Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events. Must successfully complete background clearance. Requirements Essential Duties Key tasks and responsibilities to be performed in the role. Client Intake & Assessment Participate in Care Coordinated Entry meetings to identify families for the Hunt Family Housing Transitional Housing program. When housing units are available, contact families identified during these bi-weekly meetings. Conduct intake screenings and assessments for families in the community and for those who are seeking transitional housing using designated tools to include VI-SPDAT and CFSA2.0. Provide, collect, and submit necessary housing-related documentation (3rd party income verification, applications and supporting documents, background checks, selection committee summaries, program fee calculations, etc.) in accordance with grant guidelines and program procedures. Transitional Housing Program Operations Assist with move-in steps, to include: unit selection, stocking of unit, track and maintain inventory of move-in supplies. Assist with quarterly inspections of housing units, schedule and conduct move-out appointments. Support Community building of the housing participants, to include: planning, attending and supporting all housing community connect meetings. Track, manage and ensure that all Emotional support animal (ESA) vaccinations and licensures are up to date and collect all required documentation, per rolling deadlines. Assist the Housing Manager in establishing procedures and workflows in compliance with transitional housing grant guidelines. Recommend improvements and assist with adjusting processes as the program evolves. Support daily program operations and serve as a resource for on-site residents, to include regular, weekly office coverage on-site in the housing building. Data, Documentation & Reporting Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports. Submit complete and accurate finance documents, as needed. Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed. Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards. Client Engagement & Community Partnerships Support housing families in understanding the program handbook; to include verbal and written warnings and program accountability plans for families to work towards program success. Perform follow-ups and track family progress on accountability plans. Support housing families in learning necessary life skills to survive and thrive in their new housing environment. This may include providing workshops, scheduling community leaders to provide instruction on cleaning, cooking, conflict resolution, etc. Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves. Seek feedback from families and team members for program improvement. Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations. Cultivate and maintain working relationships with landlords, employers and community organizations for referral and follow up support. Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues. Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care. Competencies Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility. Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours — many of them are self-paced — and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients. Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones. Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers. Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients. Proficiency in problem solving, planning, mediation, and conflict resolution. Actively demonstrate patience, understanding, and professional courtesy in team interactions. Contribute to daily team operations including welcoming guests, maintaining shared spaces, and supporting walk-in clients. Ability to use a Family Development approach to strengthen families and build support systems. Knowledge of family dynamics, systems theory, domestic violence, and social work theory/ practice. Knowledge and understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity. Knowledge of community resources and systems. Understanding of and commitment to upholding The Code of Ethics for Client-Facing Positions demonstrating ethical decision-making, integrity, and professionalism. Work Environment Most of the assigned duties are office-based performed on-site at the Helen Hunt campus. The employee is subject to both inside and outside environmental conditions. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions. COMPENSATION & BENEFITS The salary for this position is $20.60 - $24.20/hour. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring. Position Classification & Schedule Full Time, 40 hours/week, Monday - Friday, in person Non-exempt Occasional evenings and weekends are required to accommodate meetings, and special events. Benefits Paid Leave 17 paid holidays annually (approximate, depending on calendar year) 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy. Spiritual Enrichment (2 hours monthly) Your Birthday! Health & Wellness Benefits Options Medical Insurance Dental Insurance Vision Insurance Employee Assistance Program $2,000 Dependent Life Insurance for spouse and each eligible child Income Protection Short-term Disability Insurance after 30 days of employment Long-term Disability Insurance after 6 months of employment Workers’ Compensation Insurance Life Insurance $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance Retirement Benefits Pension Plan (6% of wages plus interest) with 20% vesting after each year of service 403(b) Tax Deferred Annuities (TDAs) Other: We are a qualified Public Service Loan Forgiveness employer Equal Employment Opportunity Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

Responsibilities

The Housing Navigator will provide short-term case management, client advocacy, and transitional housing support for families experiencing housing instability, including intake, assessments, documentation, and coordination with community resources. Key duties involve supporting families in securing stable housing, building life skills, ensuring program compliance with grant requirements, and maintaining accurate data and client files.