Job Title: Housing Officer – ContingencyInitial Accommodation (IA)
Location: Bedfordshire, Hertfordshire, Buckinghamshire & surrounding areas
Salary: £27,260-£42,280 per annum
Hours: Monday-Friday 40 hours per week 8.30am-5pm
Contract Type: Permanent

REQUIRED SKILLS:

• Experience in a Housing Officer or similar role
• Knowledge of housing legislation and safeguarding procedures
• Strong organisation, time management, and attention to detail
• Excellent communication and problem-solving skills
• Resilient, adaptable, and able to manage a varied workload
• IT proficient (Microsoft Office and internal systems)
• Full UK driving licence (essential)

PURPOSE OF THE ROLE:

Our client, a leading provider of housing solutions, is seeking a ContingencyInitial Accommodation Housing Officer to cover the Bedfordshire, Hertfordshire, Buckinghamshire & surrounding areas.
The Housing Officer oversees Initial Accommodation sites, supporting staff and safeguarding service users. The role ensures efficient operations, maintains compliance, and keeps records and systems up to date while meeting business and safeguarding requirements.

DUTIES AND RESPONSIBILITIES:

• Plan, carry out, and report on regular property inspections and audits.
• Provide guidance and support to team members to ensure contract compliance and high service standards.
• Safeguard the wellbeing of all service users within Initial Accommodation (IA).
• Respond to complaints and incidents appropriately, escalating where needed.
• Maintain accurate records and ensure systems are kept up to date in line with company policies.
• Ensure all staff training is current and aligned with contractual requirements.
• Attend meetings, collaborate with stakeholders, and provide cover/support for colleagues as required.
• Meet Key Performance Objectives (KPOs) within agreed timeframes.
• Keep informed of relevant legislation and company policies to support professional and compliant service delivery.