Job Title: Housing Officer
Location: Southeast and Southwest
Salary: £28,000-£35,000
Hours: Monday-Friday 40 hours per week 8.30am-5pm
Contract Type: Permanent

REQUIRED SKILLS:

• Experience as a Housing Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well-organised with effective planning abilities.
• Able to work independently and as part of a team.
• Full UK driving licence required.

PURPOSE OF THE ROLE:

The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures.

KEY RESPONSIBILITIES:

Supporting Service Users (SUs):

• Manage a caseload of 200-250 SUs.
• Conduct dispersals, inductions, and welfare checks.
• Signpost SUs to local services (e.g., healthcare, shops).
• Arrange and support transport or relocation as needed.
• Ensure the health, safety, and timely move-on of SUs.

Managing Properties:

• Conduct monthly inspections and arrange necessary maintenance.
• Prepare properties for re-occupation or hand back to landlords.
• Maintain compliance with health and safety standards.
• Ensure minor repairs are completed and inventory is managed.