Housing Officer at Mission Australia

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

88000.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Management, Community Housing, Community Services, Tenancy Management, Record Keeping, Client Support, Relationship Building, Communication Skills, Administrative Skills, Microsoft Office, Resilience, Continuous Improvement, Knowledge Of Residential Tenancy Act, Interpersonal Skills, Drivers' Licence, Working With Children Check

Industry

Non-profit Organization Management

Description

Permanent Full Time | 35 hours a week Location: Townsville, QLD 4810 Salary: $88K + Super + Salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. Mission Australia Housing Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good-quality housing that enables people to participate in their communities. Your Opportunity Join our past paced and dynamic team to support some of the more vulnerable people in our community to maintain their housing and thrive in their communities. This is a customer-facing role requiring strong resilience and commitment to continuous improvement. You will ideally have had previous experience in the property management, community housing industries or community services sector. As a Housing Officer, you will be responsible for delivering comprehensive tenancy and property management services to tenants across our housing programs. This includes managing tenancies, maintaining accurate records, and supporting clients to sustain long-term housing outcomes. You will also play a key role in building strong relationships with tenants, service providers, and internal teams to support holistic and client-focused outcomes. Join us in fostering positive change and empowering young lives through the Townsville Youth Foyer initiative. Your key responsibilities will be to: Conducting all the arrangements to lease vacant properties quickly and effectively Work with tenants to assist and support them in maintaining their tenancies Carry out property inspections and complete the required property reports Prepare court/tribunal documents where necessary Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards Maintain a strong KPI focus across a variety of performance areas Maintain positive relationships with external and internal stakeholders Actively contribute to developing and implementing strategies that connect tenants to additional support Requirements for Success Demonstrated experience working with vulnerable client groups with strong people skills Knowledge of the Residential Tenancy Act would be preferred Previous experience working in the housing or social welfare sector would be preferred Strong experience with Microsoft Office products for reporting Excellent written and verbal communication skills Strong administrative experience and interpersonal skills Current Drivers’ Licence and valid WWCC As part of our Employment screening process you will also be required to undertake a National Criminal History Check and will need a Working with Children Check. Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

As a Housing Officer, you will deliver comprehensive tenancy and property management services to tenants across housing programs. This includes managing tenancies, maintaining accurate records, and supporting clients to sustain long-term housing outcomes.