Housing Patch Manager NCCHS at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

39152.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Relationship Management, Conflict Resolution, Housing Experience, Teamwork, Target Achievement, Quality Assurance, Responsibility, Interpersonal Skills, Communication Skills, Tenancy Sustainment, Enforcement Action, Estate Management, Stakeholder Engagement, Independent Work, Prioritization

Industry

Government Administration

Description

Role: Housing Patch Manager Contract Type: We have various contract types available including, permanent, fixed term and secondment opportunities Working Hours: We have both full time and part time roles available, full time roles would be 37 hours per week – Monday – Friday between the hours of 8am and 5pm. Part time roles will be 18.5 hours per week, either Monday, Tuesday and alternate Wednesdays, or Thursday, Friday and alternate Wednesdays. Worker Type: Hybrid Worker Salary: Grade G - £36,363 per annum (Level one) rising to £39,152 per annum (Level four), pro rata for part time Location: Across Nottingham City We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.  In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role As a Housing Patch Manager (HPM) with Nottingham city Council Housing Services, we will look to you to manage a local patch, providing advice and support to sustain tenancies and taking enforcement action when necessary. You will have ownership for the overall standard and appearance of the estates and will work in partnership with local residents and stakeholders to ensure our estates are kept to the highest possible standard. This role will require you to be out and about on our estates daily - it’s an independent job where you manage your own priorities. This is a challenging role but the rewards in terms of fulfilment are high, and you’ll have the satisfaction of knowing that your contribution really matters as everyone needs somewhere safe, decent and affordable to live. This is a role with the power to have a genuinely life‑changing impact for our tenants whilst giving you the opportunity to support residents, strengthen neighbourhood connections, and drive positive community impact across Nottingham. About You The ideal candidate will: 1. Demonstrate a firm but fair, supportive approach to managing customer services and relationships, whilst maintaining a professional attitude. 2. The ability to remain calm under pressure and to maintain control of challenging situations 3. Experience of working in a housing environment and an ability to learn 4. Experience of working within a team and of proactively working towards joint targets. 5. Set high standards for quality of work and service and takes responsibility for own tasks. 6. Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/moqllsut/jd-housing-patch-manager.pdf]. Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ncchousing.org.uk%2Fai-guidance&data=05%7C02%7CNatalia.Garbowska%40nottinghamcity.gov.uk%7C53d4bfdf662b4c69284908de58e7de29%7Caa3611bd13ac47ac820700fb9ea44ede%7C0%7C0%7C639045950089715853%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=03FM4%2FrNStcgcXhv9CXF6IWWo1R%2FuL%2BCf80l5yhQVCE%3D&reserved=0]. Closing Date: 6th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interview date: 17th/20th April 2026 – Please note, this is subject to change. If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk [recruitment@nottinghamcity.gov.uk] If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Femss.org.uk%2Fsupport&data=05%7C02%7Cjade.thornhill%40nottinghamcity.gov.uk%7C42a23ddc243247d1dd6a08dda822ff75%7Caa3611bd13ac47ac820700fb9ea44ede%7C0%7C0%7C638851590478666107%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=y2Gbu6qNX4LCFUDFYplpVIA%2F6nbSA37TAS7P%2BHwIGkY%3D&reserved=0] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The Housing Patch Manager will manage a local patch, providing advice and support to sustain tenancies and taking necessary enforcement action. This role involves ownership of estate standards and appearance, requiring daily fieldwork and independent priority management in partnership with residents and stakeholders.