JOB CONTEXT:

Our Housing service offers a temporary accommodation solution to young people experiencing homelessness across 3 housing projects in Hackney, Islington and Haringey with two moves on homes in North London. The accommodation projects are open 24/7 – 365 days a year.
1. Duties and Responsibilities

KNOWLEDGE AND QUALIFICATIONS

Educated to Level 4 or equivalent in Housing or relevant experience
Desirable
Knowledge, understanding and awareness of
· Health and safety provisions and requirements in a residential project.
· Current housing legislation and regulations
· Safeguarding
· Education, Training and Employment
· Engagement Strategies
· People Management
Essential
Understands Income Streams through partnerships and contract management
Essential
Understands the psychological informed environment approach.
Essential
Change Management Qualification or Experience
Essential

EXPERIENCE

Minimum of three years’ experience of working with young people.
Essential
Experience of Implementing psychological informed environment.
Essential
Three years’ experience of working within the housing sector.
Essential
Experience of handling complex employee relation issues.
Essential
Experience of dealing effectively with difficult client groups.
Essential
Significant experience of managing conflict
Essential
Experience of meeting performance standards and key performance indicators.
Essential

ABILITIES AND SKILLS

Ability to manage and motivate staff effectively and to promote good team work.
Essential
Excellent communication skills with the ability to produce timely and accurate reports in line with deadlines.
Essential
Ability to work constructively as a leader of a team and within a multi-agency framework.
Essential
Ability to develop and maintain constructive relationships with key internal and external stakeholders.
Essential
Ability to organise self and others to maintain high standards of service and lead teams to desired goals, using own initiative.
Essential
Excellent organisational and problem solving skills.
Essential
A commitment to equal opportunities in service delivery and diversity in employment practices.
Essential
IT proficiency including working with database systems.
Essential
Willingness to work flexibly in response to changing organisational requirements.
Essential
Job Types: Full-time, Permanent
Pay: £32,164.00 per year

Benefits:

• Company pension
• Gym membership

Ability to commute/relocate:

• Hackney E9 5EJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Residential Childcare: 1 year (preferred)
• Support Environment: 1 year (preferred)

Licence/Certification:

• NVQ Level 2 Health & Social Care (preferred)

Work Location: In perso

• Monitor, report and improve levels of customer satisfaction, by ensuring the relevant KPI’s are set and monitored in line with the Resident Pathways Manager.
• Play a key role in identifying potential funders and support with funding applications for ongoing activities.
• Ensure your teams engage, encourage, and facilitate ETE opportunities.
• Ensure your teams set up the appropriate space and venue alongside promoting any ETE activities.
• To help measure our Social Value outputs and outcome to assess our impact.
• To ensure that ETE opportunities are explored, cultivated, and offered to young people across our housing projects