POSITION SUMMARY:

The Housing Programs Coordinator serves as a central point of contact for individuals seeking services within RUPCO’s housing programs. As the first face clients encounter at 304 Flatbush Avenue, this position plays a vital role in ensuring a welcoming, professional, and supportive experience. The coordinator assists clients with navigating available programs, processes intake and documentation, and supports the day-to-day operations of the office. This position requires excellent organizational, interpersonal, and communication skills, as well as the ability to manage multiple responsibilities in a fast-paced, client-centered environment.

EDUCATION AND SKILLS REQUIRED:

• Must have High School diploma
• 3 years in a relevant field or equivalent experience in customer service or administrative roles.
• Bilingual proficiency in English and Spanish (or another relevant language) is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with client management systems.
• Ability to manage multiple tasks efficiently and work collaboratively.
• Strong attention to detail and organizational skills.

• Serve as the front-facing representative of the Housing Programs team at the 304 Flatbush Avenue office, assisting walk-ins and managing general inquiries.
• Assist with office management responsibilities, including ordering supplies and maintaining equipment for smooth day-to-day operations.
• Coordinate communication and follow-up with clients, contractors, vendors, and program staff via phone, email, and in-person or virtual meetings.
• Conduct intake appointments and ensure client files are complete, accurate, and up to date for all housing programs.
• Work collaboratively with program staff, clients, and contractors to review and approve files, initiate services, monitor progress, and ensure timely completion of cases.
• Prepare, organize, and execute contracts and support documentation across housing programs, including rehab and special initiatives.
• Meet with clients to obtain required signatures and authorizations; may require travel to client homes.
• Maintain a working knowledge of all housing programs and funding sources to accurately explain program guidelines, eligibility, and compliance requirements.
• Monitor the shared program email inboxes and respond to inquiries appropriately.
• Organize and review all documentation to ensure regulatory compliance and readiness for audits or reporting and draws.
• Schedule and support outreach activities such as workshops, information sessions, or community events.
• Attend all required meetings and training.
• Participate in professional development opportunities as scheduled and approved.
• Perform additional duties as assigned to support the success of RUPCO’s housing programs.

Health, Safety, & Compliance

• Maintain a work environment in a clean, organized, and safe manner. Conduct daily inspections of work areas to look for unsafe conditions
• Ensure all accidents are reported to supervisor and Human Resources,
• Maintain practices to ensure Health and Safety compliance
• Use all required safety devices and personal protective equipment.

Agency Standards

• Demonstrate positive work attitudes and habits.
• Maintain a clean and neat appearance consistent with agency standards
• Attend all required meetings and training courses
• Participate in training programs for professional growth as scheduled and approved
• Responsible for understanding and adhering to RUPCO Inc.’s applicable program rules, regulations and policies. Keep abreast of any changes or modifications to policies or regulations.
• Perform other duties as assigned