REQ0960

Date posted
02/07/2025
Application closing date
Location
Salary
up to £27,711
Package
Contractual hours
36
Basis
Full time
Job description
Housing Receptionist 12 Month FTC (Internal & External )
At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.
We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.
We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.
If you share our commitment to making a positive impact, we will love to have you join us

ABOUT THE ROLE

The main purpose of this role is to provide a reception service and administrative support at Salix Homes Head Office Diamond House. You will be the first point of contact taking enquiries from customers, contractors and other visitors ensuring they are dealt with in an efficient and professional manner to deliver a high-quality service in accordance with Salix Homes’ Customer Service Standards and targets.
Your working pattern will be 8.30am – 4.30pm Monday to Friday.

THE ROLE - WHAT YOU’LL BE DOING

• You will be the welcoming face of Salix Homes, greeting visitors, customers, and contractors professionally and warmly at our Diamond House reception
• Support customers at first point of contact, listening with empathy and offering clear advice, and guidance where needed.
• Manage the reception area, keeping spaces organised, secure, and well-presented while logging and monitoring visitors.
• You will handle tenancy related enquiries, from checking documentation and taking payments to processing tenancy terminations and issuing key receipts
• You will provide administrative support, including managing team inboxes, booking meeting rooms, handling post, and updating systems with accuracy