Housing Recovering Manager at San Gabriel Valley Habitat For Humanity

Monrovia, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Housing Navigation, Client Support, Communication, Organizational Skills, Detail Management, Collaboration, Problem Solving, Empathy, Financial Planning, Documentation, Compliance, Education, Workshops, Design Coordination, Project Management

Industry

Non-profit Organizations

Description

Description Job Location: 800 West Chestnut Ave., Monrovia Reports To: Director of Programs Department: Programs Status: Full-Time, Exempt Company Description: In 1990, a small group of dedicated volunteers with a desire to eliminate substandard housing in our community founded San Gabriel Valley Habitat for Humanity. Thanks to our supporters, more than 200 local and international families have been able to build or repair their own homes here in Los Angeles’ San Gabriel Valley and beyond. Through the years, we have maintained our unrelenting determination to help families in need by offering a hand up, not a handout. Through donations, shopping at our ReStores, volunteering or adding a voice to support affordable housing, everyone can help families achieve the strength, stability, and self-reliance they need to build better lives for themselves. Job Summary: The Housing Recovery Manager supports San Gabriel Valley Habitat for Humanity’s wildfire recovery and affordable housing programs by guiding families through the full rebuilding and housing navigation process. The role ensures that every step, from intake and eligibility through contracts, financing, design, and construction is clearly managed, sequenced, and supported so families can move forward without confusion or delay. Serving as each household’s consistent point of contact, the Housing Recovery Manager blends case management, housing navigation, and homeowner support. This role is responsible for managing a pipeline of applicants and helping them understand options, make informed choices, and move forward with confidence. This includes assisting with eligibility documentation, coordinating internal feasibility reviews, facilitating homeowner design and financing decisions, and preparing files for internal handoffs. The Manager anticipates needs, problem-solves when issues arise, and keeps projects moving forward with clarity and confidence. The ideal candidate combines empathy with attention to detail, balancing deep client relationships with management of a larger caseload. Daily collaboration with internal teams construction, design, and finance, along with coordination with external partners, ensures progress at each stage and a supported experience for families. This is a great role for someone highly organized, proactive, and motivated to help families rebuild, recover, and thrive in safe, affordable homes within their community. Requirements Key Responsibilities: Client Coordination, Support & Communication (40%) Serve as the consistent point of contact for wildfire-impacted families and housing program participants. Guide households through eligibility, design, financing, and rebuilding milestones while ensuring they understand program requirements and next steps. Provide clear, compassionate communication that helps families feel informed, supported, and confident in decision-making. Lead workshops, orientations, and one-on-one sessions, ensuring families feel informed and supported at every step. Pipeline & Case Management (30%) Manage a caseload of households, balancing in-depth support with oversight of multiple files at once. Sequence and monitor all required steps of our intake and program processes, identifying potential delays, missing documents, or compliance gaps and taking action to resolve them. Work closely with internal teams and external partners to ensure accuracy, timeliness and that project files are handled correctly across departments Housing Navigation & Education (15%) Support homeowners in understanding financing agreements, rebuild-related documents, and program requirements Identify systemic barriers to participation and work with program leadership to troubleshoot solutions. Documentation, Compliance & Program Support (15%) Maintain accurate records, case notes, and digital file organization in compliance with funder and program requirements. Assist with program logistics, including drafting contracts, loan disclosures, insurance documentation and escrow coordination. Qualifications: 3+ years in case management, housing navigation, disaster recovery, affordable housing, or related field. Demonstrated experience supporting clients through complex housing or financial systems. Knowledge of HUD counseling and homebuyer programs strongly preferred. Strong organizational, communication, and detail-management skills; able to balance both deep dives into individual cases and oversight of a large caseload. Collaborative work style; able to partner across teams to keep projects moving without creating stress. Spanish/English bilingual strongly preferred. Key Competencies for Success Learning & Anticipation – Quickly interpret files, identify missing information, and anticipate compliance needs. Adaptation – Stay flexible, troubleshoot problems, and keep families on track despite shifting circumstances. Communication – Build trust with families, explain processes clearly, and ensure clients feel supported. Collaboration – Work effectively across teams to balance deadlines and deliverables. Detail Management – Track client progress, manage multiple cases simultaneously, and maintain accurate records. Benefits · Comprehensive benefits package, including: o Health insurance o Retirement contributions o Paid time off (vacation, sick leave, personal days) o Paid holidays in accordance with organizational policy Commitment: This position is central to San Gabriel Valley Habitat for Humanity’s mission to eliminate substandard housing, help families recover from the Eaton Fire, and support long-term housing security. The Housing Navigation Manager plays a vital role in ensuring every family feels guided, informed, and supported as they navigate rebuilding, financial planning, and the path to sustainable homeownership. SGV Habitat actively seeks and welcomes applications from candidates with exceptional qualifications. We are an Equal Opportunity Employer and will consider all qualified individuals, including minorities, women, individuals with disabilities, and veterans, regardless of race, religion, age, color, national origin, sex, sexual orientation, genetics, gender identity, or any other legally protected characteristic. SGV Habitat will not inquire about a job applicant's criminal conviction history prior to making a conditional offer of employment.

Responsibilities

The Housing Recovery Manager supports families through the rebuilding and housing navigation process, ensuring clarity and support at every step. This role involves managing a pipeline of applicants and facilitating their understanding of options and decisions.