ABOUT US:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Housing Reviews and Complaints Officer to join our Housing Operations Team.

WHAT WE ARE LOOKING FOR:

We are looking for an experienced review officer that has detailed experience in the above areas and is keen to develop their knowledge further. You will need to understand the challenges and complexities around homelessness today, the impact that homelessness has on families and single people and have a commitment to addressing housing issues and reducing homelessness.

THE ROLE:

We are seeking an experienced Housing Reviews and Complaints Officer with strong knowledge of Part 6 and 7 of the Housing Act 1996. The Officer will be reviewing homeless applications and dealing with housing complaints, MP and member enquiries, making justified decisions based on assessments carried out.

YOUR ROLE WILL INVOLVE:

• Responsibility for fulfilling the council’s statutory function under s202 and s204 of the Housing Act 1996 Part VII. You will review negative homelessness decisions and suitability of offers when requested by applicants and their representatives and will produce written adjudications supplying the full reason for the review decision.
• Responsibility for conducting appeals against housing register decisions.
• Making enquiries into possible fraudulent housing applications and refer on those that require further investigation.
• Acting as the council’s representative in any subsequent court challenge to a review decision or in any litigation around the conduct of the review, including that which involves any decision not to conduct a review.
• Dealing with corporate housing complaints, councillor and member of parliament enquiries
• Analysing feedback and trends in reviews and complaints and implementing training to improve our customer experience.