WE ADOPT A ‘NAME BLIND’ APPROACH TO SHORTLISTING. RECRUITING MANAGERS WILL NOT HAVE ACCESS TO PERSONAL INFORMATION, INCLUDING YOUR NAME AND CONTACT DETAILS, UNTIL A SHORTLISTING DECISION HAS BEEN MADE - PLEASE NOTE THAT THIS ALSO INCLUDES ANY CV UPLOADED. EQUALITY MONITORING INFORMATION IS NOT ACCESSIBLE BY RECRUITING MANAGERS AT ANY STAGE.

Organisation
Kirklees
Directorate
Place
Service Area
Homes & Neighbourhoods
Hours
37
Number of Jobs
1
Location(s)
Across Kirklees
Position type
Permanent
Grade
Grade 6
Salary
£26,403 - £28,142
As a Housing Service Officer based within Housing Management you will be motivated and proactive, with your key role being to support our Tenancy Enablement teams which includes our Safeguarding Partnership, Sustainment and Money Advice officers. The post holder will work with colleagues across the organisation in line with Kirklees Council’s core behaviours and values. You will be expected to contribute to the delivery of the organisation’s purpose, vision and objectives, ensuring positive outcomes for the business and Homes and Neighbourhood’s customers.
As a Housing Service Officer, you will contribute to the delivery of customer focused services. You will require excellent communication and customer service skills along with a positive and sensitive manner. As well as the phone calls, you will be expected to respond to messages/emails and there will be an element of dealing with queries face to face. Where possible you will be expected to resolve issues at the first point of contact, signposting customers for advice and action where necessary. You will provide appropriate business support, maintaining and monitoring information, requests and referrals using various procedures and systems
You will be required to access various computer systems to log, record, extract information and update customer records. Therefore, you will require accurate keyboard skills, have an understanding of GDPR and confidentiality issues relating to customer information which may be of a safeguarding nature.
Danni Denton is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date
17 September 2025, 11:55 PM

Please refer the Job description for details