In partnership with the Indigenous Community of the Niagara Region, Bethlehem Housing and Support Services (BHSS) will operate a Supportive Transitional Housing program for women and children in the city of Fort Erie. We are seeking a Housing Services Coordinator (HSC) who will serve as the central Administrator and point of contact for residents, housing services, site operations, and maintenance functions at the Fort Erie location. This position will be a liaison between all departments and areas of function including the Support Services programming, Housing, Administration Operations, and Maintenance Teams, as well as the main administrative liaison with the BHSS Headquarters and the Core Group of partners. This person will interact directly with Clients/Residents for specific and defined purposes to provide a single point of contact for both Staff and Residents to streamline organizational processes for efficiency and accountability.
The HSC will coordinate, organize, and operationalize initial client intake processes, triage assessment, case management worker assignments, and then main Resident/Client related activities once they have been approved for Residency by designated Management/Support Staff. In partnership with the Staff team, the HSC will participate in the implementation of all administrative systems that underscore all housing and program operations, including BHSS accounting and housing software programs, Niagara Region homeless service system coordinated access, and the designated data systems.
The HSC will prepare and provide regular and timely updates, information and reports to their Direct Report Management team and other staff team members as required for the overall achievement of the program objectives/goals as well as information that affects individual client-related plans.

QUALIFICATIONS & COMPETENCIES

• Social Services Diploma or other public service-related field
• Minimum of three years’ experience in social service environment or agency
• Additional and/or specific housing administrative experience will be considered an asset
• Strong knowledge and awareness of:
  o Community services, local programming, and housing
  o All housing legislation including Residential Tenancies Act and the Housing Services Act
  o Indigenous Community, Indigenous Organizations/Agencies services and programming, Indigenous Band supports, and housing opportunities.
  o Women’s issues in the Violence Against Women/Gender Based Violence / Human Trafficking survivor service support sectors
  o Freedom of Information and Protection of Privacy Act and its application within the workplace

o Various office procedures and equipment used within an administrative capacity

• Ability to manage calls from clients/residents who may be in crisis
• Demonstrates a strong focus on customer service and the ability to multi-task with a high level of comfort in serving clients in a critical environment
• Has a mature and empathetic personality, able to relate to a diverse group of people in a positive and judgement free manner.
• Understanding of and ability to work within a defined harm reduction model and trauma-informed approach to service delivery.
• Ability to understand, adapt to, and apply a culturally appropriate approach to service delivery as required
• Adaptable and supportive of changing needs such as administrative processes, programming, and client requirements
• Effectively works both independently and as part of a team in all areas of responsibility
• Highly organized with excellent time management, communications, and interpersonal skills
• Must have excellent written, active listening, and verbal communication skills
• Demonstrates and promotes a personal understanding and appreciation for the mission, vision, strategic outcomes and goals of the CP program
• Proficiency with MS Office programs including but not limited to Word, Excel, Teams and Outlook with a willingness and ability to learn and use other program related software systems
• Must have own reliable transportation and automobile insurance
• Vulnerable Sector Police Check (or willingness to obtain) with results satisfactory to BHSS, which is eligible for a partial reimbursement by the organization
• Valid Certification in First Aid/CPR (or willingness to obtain at BHSS expense)
• Bilingual English/French or other languages will be considered an asset

Education:

• Bachelor’s Degree (preferred

Experience:

• social service: 2 years (preferred

OTHER DUTIES AND RESPONSIBILITIES

• Follow all established organizational policies and procedures
• Support the strategic goals, mission, vision and values of the program
• Promote and participate in a work environment free of workplace harassment and violence
• Perform work in a safe manner, so as not to endanger oneself or others
• Adhere to the Occupational Health & Safety Act, Workplace Safety & Insurance Board Act, Human Rights Code and Employment Standards Act
• Participate in all training programs as required
• Work in a manner that preserves confidentiality and minimizes risk
  Job Types: Full-time, Fixed term contract
  Contract length: 18 months
  Pay: From $25.50 per hour
  Expected hours: 35 per week

Benefits:

• On-site parking

Application question(s):

• Are you knowledgeable or familiar with the Indigenous community, services and programs?

Education:

• Bachelor’s Degree (preferred)

Experience:

• social service: 2 years (preferred)

Location:

• Fort Erie, ON L2A 4R5 (preferred)

Work Location: In person
Application deadline: 2025-08-08
Expected start date: 2025-08-2