KNOWLEDGE AND SKILLS FOR SUCCESS

A successful Senior Housing Services Manager has…

• Knowledge of DHA’s organization, operations, policies and procedures
• Knowledge of the U.S. Department of Housing and Urban Development (HUD) statutes, rules, ordinances, codes and regulations
• Knowledge of techniques and practices for efficient and cost effective management of allocated resources
• Proficiency in utilizing a variety of business software programs
• Skill in supervising staff, delegating tasks and authority, and coaching to improve staff performance
• Skill in working under pressure of deadlines
• High emotional intelligence to build strong working relationships with coworkers and interact with people of all backgrounds
• Excellent verbal and written communication skills

QUALIFICATIONS

• Bachelor’s degree in Business or Public Administration, Urban Affairs, City Planning, Accounting or a related field
• Eight (8) years of management experience in public housing, Section 8, tax credit housing, assisted apartment management, or local government housing work required.
• Income, Rent and Voucher Program Administration Certification required within 6 months of appointment

• Manages/directs the activities of the HCV Programs Department through delegation, managerial support and work supervision of staff members
• Resolve program service and procedure issues. Respond to landlord and client inquires/complaints
• Plans and assigns tasks/projects. Directs the development of performance standards. Evaluates and monitor staff performance. Counsel, coach and train staff members; approve promotions/terminations
• Meets regularly with HCV staff to offer support and guidance, develops recommendations and directs the implementation of solutions
• Provides oversight of tenant certification and terminations
• Responsible for budgets, budget revisions and financial performance of the program. Monitors monthly program income and expenses.
• Achieves program-wide utilization rate of 97%. In accordance with the Administrative Plan, selects/places 98% of applicants on wait list. Admits eligible families in compliance with HUD requirements
• Ensures that all participant files and 98% of annual recertifications/inspections are completed accurately and in a timely manner
• Monitors PIC indicators while ensuring 95% family record reporting rate. Establishes process to achieve Higher Performer designation or Standard Performer on SEMAP
• Submits performance reports for programs year-to-date SEMAP score and RIM issues bi-weekly and/or monthly as needed. Assist with special reports for program compliance, audits, reviews and external inquiries by government agencies, law enforcement, media, elected officials and the general public
• Perform complex work accurately and in a timely manner. Balances competing priorities and analyzes affordability of various staff proposals.
• Explain the nature of DHA programs, procedures and services to clients while maintaining absolute confidentiality of work-related issues, client records and DHA information
• Enthusiastically promote the President/CEO’s priorities for the operations of DHA