ABOUT US

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

BRING YOUR PEOPLE SKILLS AND PROBLEM-SOLVING ABILITIES TO A ROLE WHERE YOU CAN MAKE A REAL DIFFERENCE.

We’re looking for a confident communicator who can engage with the public in fluent, accurate English—whether face-to-face, over the phone, or in writing. You’ll be able to plan and prioritise your own workload, manage complex cases, and work with clients and families who have multiple needs, using tact and resilience to overcome barriers and achieve positive outcomes.
You’ll need excellent written skills, a clear telephone manner, and the ability to quickly understand and explain complex information in an accessible way. Strong organisational skills are essential, as you’ll be recording accurate case notes, producing documentation, and managing case files efficiently.
We value calm professionalism when dealing with challenging situations, and you’ll be adept at empowering individuals to take steps towards resolving their housing issues. Good numerical skills will help you carry out affordability assessments and recommend financial support, while your ICT skills will support your use of case management systems and other digital tools.
An understanding of equality legislation and the ability to apply policies in service delivery is important, alongside knowledge of relevant housing legislation and procedures. You’ll hold Functional Skills Level 2 or GCSEs (Grade C/4 or above) in English and Maths—or be willing to complete them during your apprenticeship. A flexible, proactive approach, the ability to work both independently and as part of a multi-disciplinary team, and the willingness to travel between sites are all essential.

BECAUSE OF THE NATURE OF THIS JOB, IT WILL BE NECESSARY FOR THE APPROPRIATE LEVEL OF CRIMINAL RECORD DISCLOSURE TO BE UNDERTAKEN. THIS POST IS EXEMPT FROM THE REHABILITATION OF OFFENDERS ACT 1974 AND THEREFORE APPLICANTS ARE REQUIRED TO DECLARE ALL UNSPENT CAUTIONS AND CONVICTIONS; AND ALSO ANY ADULT CAUTIONS (SIMPLE OR CONDITIONAL), AND SPENT CONVICTIONS THAT ARE NOT PROTECTED AS DEFINED BY THE REHABILITATION OF OFFENDERS ACT 1974 (EXCEPTIONS) ORDER 1975 (AS AMENDED IN 2020). A PERSON’S CRIMINAL RECORD WILL NOT IN ITSELF PREVENT A PERSON FROM BEING APPOINTED TO THIS POST. APPLICANTS WILL NOT BE REFUSED POSTS BECAUSE OF OFFENCES WHICH ARE NOT RELEVANT TO, AND DO NOT PLACE THEM AT OR MAKE THEM A RISK IN, THE ROLE FOR WHICH THEY ARE APPLYING. HOWEVER IN THE EVENT OF THE EMPLOYMENT BEING TAKEN UP, ANY FAILURE TO DISCLOSE SUCH OFFENCE, AS DETAILED ABOVE, WILL RESULT IN DISMISSAL OR DISCIPLINARY ACTION BY THE AUTHORITY.

On occasions, we may close a vacancy early due to a very high number of applications being received.