POSITION TITLE: Housing Specialist – SDNP, San Diego Newcomer’s Program
DEPARTMENT: Refugee Services
REPORTS TO: RS Program Manager

QUALIFICATIONS AND EXPERIENCE:

• Associate degree (AA) or equivalent from a two-year college or technical school, plus two to three years of related

  experience or equivalent combination of education and experience.

• At least two years of experience working with refugees, immigrants, and/or other migrants to provide culturally and

  linguistically appropriate services preferred.

• Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based,

  etc.) that are available within the community/county to assist migrant families.

• Possess strong organizational skills, attention to detail, and high standards of quality.

• Knowledge and familiarity with the culture and community of immigrant/refugee population(s).
• Ability to use electronic case management database/software with the facility.
• Ability to work independently and in a team setting.
• Proficiency in all Microsoft Office programs, particularly Excel.

• Have a cooperative, friendly, and helpful attitude with clients and coworkers. Ability to work closely with other

  employees to ensure a positive, constructive environment within the program or department, and throughout the agency.

• Possess passion and enthusiasm for the Mission and Values of CCDSD

• Fluency in English, Haitian Creole, Spanish mandatory.

• Identify and secure safe, sanitary, and affordable housing for newly arriving immigrants/refugees in compliance with established program requirements

• Conduct ongoing outreach to current and potential landlords and property managers, building strong working

  relationships with the goal of increasing access to housing for refugee/immigrant families

• Collaborate effectively with team members and partner organizations to support a positive housing experience

• Coordinate logistics of housing set-ups including ordering furniture, supplies and/or arranging delivery, arranging

  utility hook-ups, facilitating lease signings and renewals, arranging payments, and conducting home safety

  inspections, as needed

• Implement a high-quality procurement protocol including researching potential new vendors, following appropriate

  financial and purchasing procedures, and maintaining required documentation

• Coordinate client home repair requests as needed

• Conduct orientations to clients independently or in collaboration with other team members
• Administer case file review, follow-up, and processing for release of payment
• Assist SDNP participants with necessary case management services and housing assistance referrals
• Respond to routine requests for information concerning cases
• Ensure accurate maintenance of case files, consistent update and review for completion

• Perform monthly client interview to verify household status prior to monthly payment; verify employment services

  enrollment

• Conduct exit interviews with clients to ascertain their remaining needs; provide resources to address these needs;

  provide clients with end-of-service letters that summarize the assistance they received from SDNP, and submit the

  closure of each application to management

• Provide translations of documents into Haitian Creole and/or Spanish, as needed

• Record and maintain accurate and up-to-date client records
• Create new files and complete all information on forms and reports
• Organize and archive records and documents
• Upload digital files and perform data entry; secure and protect the privacy of documents
• Other duties as assigned.