THE ORGANISATION

Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.
Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast. Permalink is rapidly growing and expanding its care services with more than 500 Support Workers & Clients to date.

THE ROLE

The Housing Specialist is one of the most important executives at Permalink Support Services, and their primary responsibilities include client intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders with our administration teams.

POSITION RESPONSIBILITIES:

• Responsible for initiating client intake, setup of housing plans, weekly budget and providing each client a weekly 3.5hrs service engagement to seek appropriate housing.
• Attend to high profile clients and severe complex cases searching for private rental, community housing or short-term accommodation.
• Organise with client’s weekly private property searches and book inspection appointments
• Complete lease/tenancy application processes to approximately 6 NDIS participants that have complex needs per 3 months.
• Responsible for creating and accessing client Realestate.com.au, 1form and demo email account for ongoing email engagement.
• Responsible for connecting with clients weekly via a call and sending confirmation messages for inspection bookings, lease approvals and any other communications necessary.
• Responsible for assisting clients with QCAT Housing application forms for community housing and public housing.
• Working in a multi-disciplinary team including Client Services managers, clients, support coordinators and external stakeholders to sustain tenancies.
• Assist clients to apply for QCAT Bond Loans, Launch Housing rent in advance and Centrelink Rental Assistance once a lease has been signed.
• Experience or capacity dealing with people who have experienced homelessness.
• Responsible for attending client care team meetings and support coordinators’ email response.
• Capacity dealing with complex and challenging clients with an ability to engage clients to create a budget and seek appropriate housing in a timely manner.
• Highly Skilled in managing disputes/complaints and/or breaches in accordance with The Residential Tenancies Act, HCA policies and Queensland Civil and Administrative Tribunal (QCAT).
• Highly developed written and oral communication skills and relationship management skills.
• Well-developed organisational skills including the ability to manage competing priorities.
• Demonstrated experience working in a fast-paced environment and works well under pressure
• A team player who can work as a team while also having the capacity to function autonomously.
• Knowledge and experience in the use of Microsoft Office programmers and the capacity to use/ learn new systems/databases such as housing management databases.
• Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture.
• Ensure quality in service delivery to clients
• Working from home, until a physical office is available