Housing Stabilization Specialist (2914) at The Salvation Army

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Housing Assistance, Client Assessment, Budgeting Support, Crisis Intervention, Data Entry, Community Services, Collaboration, Recordkeeping, Statistical Reporting, Home Visits, Financial Assistance Processing, Goal Setting, Eligibility Determination, Client Progress Evaluation, Referral Services

Industry

Non-profit Organizations

Description

Job Details Job Location: NSC-Charlotte Area Command - Charlotte, NC 28217 Job Category: Case Management Job Summary: Provide stabilization case management services to individuals and families to help clients attain and sustain independent housing. Offer housing search assistance as needed and conduct community-based home visits. Perform initial and ongoing assessments, along with regular follow-ups, and provide referrals and connections to community-based services. Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be required to perform job-related responsibilities and tasks beyond those stated in this job description. Case Management Responsibilities (40%) Provide stabilization case management services to the assigned caseload transitioning from emergency shelter services into housing programs. Provide initial and ongoing assessments, as well as regular follow-up, with referrals and linkages to community-based services. Partner with client to assess eligibility and re-enrollment into housing programs and work with each client to develop a case plan to maintain and sustain stable housing. Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance. Assists clients in locating/securing affordable housing; works closely with clients to transition into the new housing; conducts home visitations when appropriate; ensures that clients' living quarters are properly furnished and maintained; contacts the appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds. Work with each client to establish a stabilization plan with a focus on ensuring long-term housing stability. Provide basic budgeting information and support and assist the clients in making short and long term goals to increase economic independence. Refer to appropriate agency for greater budgeting and financial needs when needed. Connect clients to appropriate income assistance resources and/or assist clients with the completion of employment and disability applications when needed. Be available to collaborate with Social Services’ staff to provide crisis intervention for clients when needed. Participate in team supervision with social work staff and the supervisor. Collaborate with all staff at the Center of Hope Shelter and/or Booth Commons Family Center to ensure the delivery of adequate services and excellent customer service. Social Services Responsibilities (35%) Interviews clients to determine eligibility for housing programs based on criteria, guidelines, and restrictions; records clients’ dispositions and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance. Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as required. Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service. Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual. Evaluate/measure client progress toward their successful completion of the goals and objectives identified in the service plan. Abide by all Salvation Army policies and procedures and adhere to the strictest professional confidentiality standards regarding clients and client information. Completes and articulates discharge plans to clients exiting the program. Data Entry and Reporting Responsibilities (15%) Maintain accurate and updated case notes, contact log and record referrals made to community services. Track and record all services and program outcomes in the local HMIS. Receives, reviews, and verifies information to ensure accurate data reporting. Assesses, reviews case records to categorize information to be entered into the computer. Ensures all data entry functions are performed in an accurate, complete, and timely manner; ensures compliance with established deadlines; ensures the confidentiality and integrity of computer information. Enters data for each client daily; updates client’s status characteristic, type and number of services received during the quarters; enters data daily for each client who has been discharged from treatment program for any reason. Completes all data entry and maintains statistics for all programs. Administrative Responsibilities (10%) Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to the grantor. Qualifications MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: Bachelor's degree from an accredited college or university in Human Services, Social Work, Behavioral Science, or a related field, and Three years of progressively responsible experience providing direct case management social services, including assessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery, utilizing a wide variety of resources. Certifications: Valid State Driver’s License Physical Requirements: Ability to meet attendance requirements. Ability to read, write, and communicate in the English language effectively. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly to maintain control of client caseload. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Working Conditions: Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits, where there may include physical discomforts associated with changes in weather or discomfort caused by noise, dust, dirt, and similar factors.

Responsibilities

The Housing Stabilization Specialist provides case management services to help clients achieve and maintain stable housing. This includes conducting assessments, offering housing search assistance, and connecting clients to community resources.