A. HOUSING MANAGEMENT & MAINTENANCE

1. Ensure that all files and records are kept up to date and appropriate entries are made in the Day Diary / Log Book
2. Check and reconcile rent accounts, chasing up any arrears and resolving queries/problems – reporting to the Support Manager as needed
3. To conduct Mainstay interviews of applicants which includes risks and needs assessment. Following matching to YMCA services, before accommodation is offered take up applicants references and reports. To participate in allocations and lettings ensuring that agreed policies are adhered to.
4. Deal with residents complaints, in accordance with laid down procedures.
5. Deal with breaches of Tenancy/Licence agreement and take action, in accordance with laid down procedures – seeking advice from Support Manager if NTQ applies.
6. Be sensitive to residents feelings, attitudes and suggestions regarding the housing provision, its management, facilities and services.
7. Report any breakages, faults or defects in accordance with laid down procedures.
8. Develop a working knowledge of the housing computer systems. Assist the Housing Support Administrator in the compilation of statistics and reports for presentation to the Housing Committee and external agencies.
9. Assist in ensuring the safety and security of the building and its contents in terms of maintenance and fire.
10. Assist in the inspection of void rooms/flats, check on the general condition of the building and requisitioning of any necessary repairs.

SKILLS

· Experienced supported housing worker, working in a Hostel Environment or similar
· Knowledge of Housing & DWP Benefits
· Experience of dealing with people face to face
· IT Literate
· Ability to communicate effectively, orally and in writing.

KNOWLEDGE

Minimum 4 GCSE’s or equivalent

SKILLS

· An understanding of individuals with disadvantaged backgrounds

KNOWLEDGE

· Chartered Institute of Housing Level 3 or equivalent
Closing date: 14th June 2025
Previous applicants need not apply
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Pay: £28,146.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Experience:

• Supported Housing or Hostel environment: 1 year (preferred)

Work Location: In person
Application deadline: 14/06/202

DEFINITION OF THE ROLE:

YMCA St Helens is a large and diverse organisation, which endeavours wherever possible to cater for the needs of the community. It is therefore essential that the Housing Support Officer be a person who will involve themselves in the overall work of the YMCA. The post holder must be flexible in their attitudes and in their methods of application which will be necessary for them to undertake the duties involved successfully.

PURPOSE OF THE ROLE:

To assist the Support Manager in the running of the YMCA’s accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.

MAIN TASKS:

A. Housing Management and Administration
B. Resident Support
C. Team Work
D. Maintenance
E. General