Housing Support Representative II at Catholic Charities of the Archdiocese of St Paul and Minneapolis

Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

21.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Data Entry, Communication, Cultural Awareness, Trauma-Informed Care, Problem Solving, Teamwork, Safety Monitoring, Policy Enforcement, Crisis Management, Resource Referral, Documentation, Integrity, Professionalism, Support Services

Industry

Individual and Family Services

Description

Are you passionate about creating opportunities for people to thrive? Catholic Charities is the place for you! Housing Support Representative II (on-call/casual) Dorothy Day Residence The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability. WHY YOU'LL LOVE WORKING HERE: Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth. WAGE: $19.00 - $21.00/hourly JOB SUMMARY: Catholic Charities is seeking a compassionate, trauma-informed, and culturally aware individual to work as an on-call/casual Housing Support Representative II at our Dorothy Day Residence. This position may work overnights and weekends. The Housing Support Representative will act as a liaison and provide superior customer service while assisting residents, outside agency providers, and vendors. Under general supervision, they will maintain a clean, safe, and secure environment for residents by providing referral information on a wide variety of topics. They will assist in resolution and de-escalation of emerging problems or situations that residents may face and ensure that rules and policies are consistently enforced. ESSENTIAL FUNCTIONS 1. Manage incoming calls. 2. Assist residents with inquiries and ensure that issues are resolved both promptly and thoroughly. 3. Manage and enforce visiting policy and process. 4. Provide quality service and support in variety of areas, including, but not limited to, maintenance requests, complaints, grievances, resources and referrals. 5. May administer medications according to established procedures and guidelines. 6. Be vigilant of surroundings and utilize conflict resolution and de-escalation skills to defuse crisis situations, as required. 7. Complete regular rounds, checking all exits, fire doors, and common areas, as well as monitoring residents’ activities in common areas to ensure safety and security. 8. Respond and handle issues in the best interest of the resident, building, and organization by regular identification of opportunities that positively impact the resident’s experience. 9. Assist Property Manager with running reports, completing forms, document management and data entry, as required. 10. Responsible for reviewing and ensuring the relevance, accuracy and timeliness of data and reporting for purposes of accountability and client outcomes. 11. Other duties as assigned MINIMUM QUALIFICATIONS/EXPERTISE: * Experience working with low-income and culturally diverse populations, including individuals experiencing homelessness, housing instability, mental illness, or other significant life challenges. * High school diploma or equivalent required; post-secondary education preferred. * Minimum of one year of experience in a human services, social services, or community support role * Strong commitment to integrity, professionalism, and resident/tenant satisfaction. * Effective verbal and written communication skills. * Ability to accurately enter, track, and maintain data in electronic systems for documentation and reporting. Windows-based experience preferred. JOB CLASSIFICATION: Hourly; On-call; Casual; Non-Exempt PHYSICAL REQUIREMENTS CPR yes Driving No Operating specialized machinery (additional assessment may be required) No Walking or standing > 2 hours/shift No Lifting up to 25lbs without assistance No Lifting up to 50lbs without assistance No Physically restraining clients No Catholic Charities is an equal opportunity employer. Job Description Updated: 11/17/2023 Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.

Responsibilities

The Housing Support Representative II will provide superior customer service to residents and outside agency providers while maintaining a safe and secure environment. They will assist in resolving issues, enforce policies, and ensure the well-being of residents.