KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS

• Ability to work with youth using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
• High level of understanding of youth development and the issues of housing insecurity.
• Exceptional level of interpersonal communication, youth service and organizational skills.
• Strong knowledge of youth development and housing insecurity challenges.
• Proficiency in Microsoft Office suite, Outlook web-based systems.
• Physical ability to lift light loads, walk up and down stairs.
• Extensive knowledge of community resources, government funding, and the social service delivery systems are an asset.
• Strong understanding of facility management, security, and health and safety is an asset.

EDUCATION AND EXPERIENCE

• Bachelor of Social Work; or other relevant undergraduate degree; or an undergraduate degree and Human Services diploma.
• Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
• A minimum of three years’ experience working in a residential setting.
• Non-violent crisis intervention, suicide intervention, standard first aid, food safety handling or a commitment to secure those requirements within six months of being hired. Please note these trainings are also offered in-house.
• Experience working for a non-profit organization is an asset.

• Ensure the program delivery is congruent with Phoenix’s vision and values.
• Work in accordance with Phoenix’s policies, procedures, and framework of practice.
• Support the agency’s commitment to diversity, equity and inclusion through learning opportunities, critical self-reflection, and professional development.
• Participate in the development and implementation of the program including strategic planning and evaluation.
• Conduct needs assessments and develop personalized housing plans for youth.
• Assist youth with the development of short-and long-term goals that support their transition to independent living.
• Provide on-going support to address housing related issues including tenancy management and eviction prevention.
• Offer direct service to youth including interviewing, orientation, case management, support meetings, crisis intervention, programming (individual and group) and departure activities.
• Offer direct programming services to youth, including both life skills development and recreational/community building programming.
• Ensure a therapeutic milieu, including having a regular presence in the homes.
• Complete and maintain records, assessments, statistics, and files, and ensure confidentiality is protected.
• Advocate with Phoenix Programs on behalf of the program and its youth.
• Advocate and engage with relevant community programs and services on behalf of program and its youth.
• Commit to Phoenix’s development and participate in internal committees, projects, and activities.
• Support the supervision of student placements.
• Liaise and advocate with other agencies and participate in community committees, projects, or activities.
• Other duties as required.