We are recruiting for a Housing Team Leader to join our Short Term Housing programme. Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution.
The Housing Team Lead will manage a programme of best practice and lead a team to achieve expected standards and quality outcomes by implementing operational controls.
We are Right There that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.
Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

OUR VALUES MAKE US WHO WE ARE AND DEFINE OUR ACTIONS AND BEHAVIOURS EVERY DAY. WE’D EXPECT THE POST-HOLDER TO UPHOLD AND REPRESENT OUR ORGANISATION IN A WAY THAT REFLECTS OUR VALUES AND PERSON-CENTRED WAY OF WORKING.

We’re looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team.

MAIN DUTIES AND RESPONSIBILITIES WILL INCLUDE:

• Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
• As a member of the Housing and Communities Management team prepare for and support the implementation of programme growth.
• Lead your direct line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with service specification.
• Ensure occupancy levels are maintained through efficient allocation and void management of properties.
• Liaison with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
• Work closely with Right There Property Team to assist in maintaining strong working relationships with Landlords and Agents.
• Assist Right There Property Team with property access request arrangements with Landlords, agents and contractors for compliance, repairs and property inspections.
• Ensuring that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular tenancy sustainment support.
• Ensuring risk assessments are completed and updated.
• Model to your team and maintain trusting, trauma informed relationships with people we support within established clear professional boundaries
• Ensure case files are maintained and all relevant documentation is completed to the highest standards and within agreed timescale and regularly audit the files.
• Work closely with our Finance Team to manage and prevent Housing Benefit Debt and tenant rent arrears.
• Have an understanding of the Welfare benefit system and be willing to undertake any additional training required.
• On call responsibility, to be on an on call rota
• Recruit, induct, onboard your team as required and manage your people resources safely
• Develop a high performing team with focus on positive trusting and supportive relationships with your staff and peers.
• Arrange and facilitate regular team meetings and support and supervision sessions with your team, utilising best practice in performance management to ensure staff are supported to undertake their roles.
• Complete yearly appraisals and personal development plans with your staff team.
• Manage staff sickness and absence issues in conjunction with People Department.
• Investigate any issues of misconduct within the organisation.
• Ensure a safe system of work is in place for staff who are working outside office hours and in lone working situations.
  Full details can be found in the Job & Person Specification on our website.