OVERVIEW:

An exciting opportunity has arisen within our business for a Support Manager reporting directly to the Managing Director and having specific responsibilities to businesses in the care sector. The role will be based at our head office in Birmingham but will require some site visits so car ownership and a driving licence are essential.

EDUCATION &QUALIFICATIONS:

• A good education is required – ideally to degree level.
• Qualifications or specific interests relating to our business portfolio would be an advantage, however, specific training will be provided.

EXPERIENCE:

• Management / Supervisory experience required
• Supported Housing Experience
• The ability to determine priorities, setting targets and monitoring performance within a busy working environment.
• Managing self and others through change
• The ability to develop a fair and equitable working environment.

KNOWLEDGE / SKILLS:

• Excellent information technology skills including Microsoft Office applications and use of social media.
• People management skills with an understanding of how to get the best contribution from individuals and teams.
• Effective verbal and written communication skills with the ability to deliver clear and concise messages ensuring understanding and acknowledgement.
• Commercial awareness.
• Good planning and organisational skills.
• Ability to identify problems, provide solutions and implementing the most appropriate actions.
• Effective time management.
• Ability to juggle differing priorities simultaneously.

• Centrally co-ordination of the support department
• Ensure all functions of support are been carried out
• Managing a team of Support Staff
• Maintain a working record and collect the data from the reviews with support workers on a daily basis to work Line Manager
• Providing HR support including; recruitment, performance assessment and employee relations.
• Supporting managers to comply with company standards in general, and in particular compliance with regulatory standards.
• Support businesses with marketing and communication activities within their communities and to a wider audience making effective use of social media platforms.
• Contribute towards strategic business development to ensure continued growth and performance.