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Houston Field Support Tech at CDI
Irving, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Field Support, Technical Documentation, Scheduling, Measurement, Drawing Creation, Customer Coordination, Photography, Equipment Handling

Industry

Manufacturing

Description
Description ESSENTIONAL FUNCTIONS: Coordinate field issue appointments Gather required information from sales and Engineering on best way to fix field issue Schedule with the provided contact Prepare all required paperwork, tools and transportation Perform field support requirements: Photographing the RTU in question Capturing all required dimensions Note any obstructions, special features, etc. Document what issue was with pictures and description uploaded to the MER. Document measure and field issues details Create a drawing using the captured dimensions Upload drawing, photographs and other details to the appropriate job tracked Inform the Inside Sales Account Manager that the measure has been completed. Phone and computer work to coordinate and document measures and field work. PERFORMANCE MEASURES: Embraces and promotes CDI values In general, is responsible for accurately performing the functions of all field support tasks. Customer satisfaction Requirements QUALIFICATIONS: Must be able to load, unload and handle a 65 lb. extension ladder Must be able to carry a 30 lb. tool bag Must be able to work in conditions from 0 F to 100 F Must be able to talk with customers and coordinate what is needed to fix the issue. Demonstrated application of CDI core values. WORKING CONDITIONS / PHYSICAL DEMANDS: Must be able to load, unload and handle a 65 lb. extension ladder Must be able to carry a 30 lb. tool bag Must be able to work in conditions from 0 F to 100 F
Responsibilities
Coordinate and perform field support appointments to resolve technical issues by gathering dimensions and photographing equipment. Document findings and create drawings to be uploaded to job tracking systems for sales and engineering teams.