HP AM Competence center engineer at HP Law

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Process Improvement, Project Management, Performance Monitoring, Customer Experience, Analytical Skills, Problem-Solving, Communication Skills, Cross-Functional Teamwork, Multicultural Teamwork, Adaptability, Learning Agility, Customer Focus, Technical Knowledge Dissemination, Complex Problem Diagnosis, Manufacturing Processes, Digital Technologies

Industry

IT Services and IT Consulting

Description

## Deliver Mission-Critical Support: Provide expert technical support and process improvement recommendations, both onsite and remotely, to customers and partner field service engineers (FSEs). ## Manage Escalations: Serve as the focal point for technical escalations, ensuring thorough documentation and completion of essential steps. ## Disseminate Technical Knowledge: Lead the deployment of technical expertise across the field, including training new employees, FSEs, operators, and partners. ## Lead Projects: Guide small project teams and provide leadership for account-specific initiatives. ## Monitor and Improve Performance: Analyze service metrics, prepare actionable reports, and recommend process improvements to enhance operational efficiency. ## Enhance Customer Experience: Identify opportunities to streamline operations and consistently exceed service level agreements. ## Bachelor's degree in mechanics, electronic science, or a related field. ## Fluent English and proficiency in a second or third European language. ## Experience with industrial services, manufacturing processes, 3D printing, or digital technologies is highly desirable. ## Proven ability to work in cross-functional and multicultural teams. ## Strong interest in developing solutions that enhance the customer experience. ## Willingness to work in a multi-technology environment and diagnose complex technical problems to their root cause. ## Excellent analytical and problem-solving skills, with keen attention to detail. ## Adaptability and eagerness to learn in a rapidly evolving technology landscape. ## Outstanding verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. ## Customer-focused mindset, demonstrating empathy, responsiveness, and a drive to deliver exceptional service. Disclaimer ## This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Responsibilities

The engineer will provide expert technical support and manage escalations while leading projects and enhancing customer experience. They will also analyze service metrics and recommend process improvements.